“It is amazing how many things they pack into this store!!! They usually have what I came in for, and I find new useful things when browsing. I really like the kitchenware section. And the people are very helpful. Today I especially appreciated the young salesperson at the front register, Nikki, with her upbeat attitude and readiness to help.”
“Not sure if it's just me but I feel since the pandemic Customer Service most anywhere is just so different. Even when you purchase something that is under a year old, and it is still under warranty the hoops one has to jump through is ridiculous. I don't get easily impressed anymore because my experience as of a year ago was not even satisfactory . Ellen from Hesco Lighting however gave me a glimmer of hope- I had an issue with a purchase, ( it was the product itself) . She didn't ignore my phone calls, she got back to me in a timely manner, She referred me to the right people to get the job done- I mean this woman bent over backwards for me and I really appreciated it. Good Customer service these days is a gift~ Thank you Ellen for being my contact person- you are a blessing to boss/bosses- :) I hope they realize how valuable and rare you are~~”
“Ash took complete care of me and was so helpful and nice. Alex was also super friendly and caring. What great employees! Really positive experience and really appreciated because my brain was fried from the heat and a broken ac.”
“I got excellent service in the appliance department today. Picked out and paid for what I needed in 15 minutes. Thanks Charlie !!!! Meanwhile at another store I twice tried get a staff member in the appliance department. Even after two employees used their walkie talkies to get someone there, no one showed. Oh well they lost a sale. I will definitely go back to Lowe's in West Windsor for any future appliance purchases I need to make.”
“A big shout out to Lowe's store Manager Nicole and her team for supporting Princeton Junior School. Your professionalism and generosity shone through! We value our partnerships with important local businesses such as Lowe's and look forward to building on this relationship further. Thank you so much!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.