Best Buy is an electronics and appliance store where the staff is often described as great, pleasant, efficient, helpful, and customer oriented. Personnel, including Geek Squad members, frequently go above and beyond to make customers feel welcome and leave with their issues solved, for which many are extremely grateful. Service is generally considered good, with wait times sometimes reported as not a long wait, usually 5 minutes or less, or about 10-15 minutes. However, during busy periods like a big sale weekend, customers can experience a very long wait due to not enough staff available to help. The store offers a wide range of products, from phones like the Samsung Galaxy to chargers for items like a Microsoft Surface, which are often in stock. They provide services like setting up new devices and will price match. While many customers shop there for all their electronics and report it as one of the best in NJ, some note that time changes everything, observing that a lot of things can be not in stock and sometimes there is nobody there to help. Overall, it remains a popular destination for knowledgeable assistance and reliable service.
Had a really good experience buying an Nvidia GPU. The guys was knowledgeable and answered all my questions. Would definitely come again.
April 2026
Used the Drive up pickup, parked and 10min later I was on my way home.
April 2026
Best customer service. I was very happy with their kind expansive knowledge each time I visited. They even found me a large view universal remote for my friend.
