Verizon's Rockaway store offers mobile, 5G home internet, and business services, with options for in-store appointments, online orders, and convenient pick-up. Customer experiences at this location vary. Many reviews praise the store, calling it great and wonderful, with excellent and very helpful customer service that provides a smooth, hassle-free experience for upgrades and trade-ins, getting customers in and out quickly. However, some visits are marked by disappointingly long wait times for returns, even when the store is not busy. A few customers report encountering staff who seem unhelpful or unwilling to work, while others specifically commend the manager for being able to help and provide direction. The store is noted as not handling Fios equipment returns.
