Marriott Saddle Brook offers a generally positive experience for its guests, highlighted by excellent service from friendly staff members like Francis, Anwar, Sylvia, and Mary. Guests appreciate the warm welcome and accommodating nature of the staff, particularly during special events like weddings. The hotel is conveniently located for visitors traveling to nearby areas, and many enjoy the great breakfast buffet offered each morning. However, some guests have reported issues with check-in, specifically mentioning a rude interaction with a staff member named Jeta, which contrasted sharply with the overall positive service provided by others. The rooms are described as nice but lacking certain amenities, like alarm clocks. Some guests noted heavy hotel room doors that can be noisy and dark hallways that need better lighting. There were also significant concerns related to an elevator malfunction that caused inconvenience on the last day of stay, as well as a lack of staff to assist with the situation. Despite these issues, the hotel is remembered fondly for its clean accommodations and friendly staff, making it a place that many guests would consider returning to in the future.
Great hotel and staff. Manny (works breakfast) was fabulous - he saw I didn't have a diet Pepsi that I usually drink and tracked two down for me. The M club / lounge always had plenty of food in the evenings and was clean throughout the day. I stayed 5 days and would gladly stay again.
January 2026
The rooms are really nice and clean. But the service is just OUTSTANDING!!! Especially the restaurant crew SUSANA, PABLO and MANY. They were so welcoming, warm and attentive. They truly make the difference. I’ll definitely go back there for my stays in NJ.
January 2026
Nick B. of Maintenance saved the day. He’s the best employee they have here. Dude comes in and fixes the TV and went above and beyond for me and my girlfriend. He made us feel welcomed and at home. If you ever have a problem at this Marriott ask for Nick B. He’s the Batman of the Marriott hotels!!
