As America's oldest retailer, Brooks Brothers has been designing and innovating classic American sportswear and tailored clothing for over 200 years. The inventor of the iconic Oxford Cloth Button-Down shirt, and famous for the finest suits, dress shirts, and chinos, Brooks Brothers is committed to providing an exceptional online and in-store experience. Their store experts are always available to outfit customers for all of their special moments. Customers have consistently praised the excellent customer service at Brooks Brothers. One reviewer was surprised by the kind and polite treatment they received, even though they did not look like a "money guy." Another customer, who needed a wardrobe makeover, worked with an outstanding associate named Harry who helped them find exactly what they needed. Harry even went out of his way to personally deliver an item that was forgotten in the original order. Reviewers have also highlighted the efficiency and organization of the stores, as well as the knowledge and attentiveness of the sales associates, like Jeremy and Charlie. Overall, Brooks Brothers is known for its high-quality products, exceptional customer service, and commitment to providing a great shopping experience for all of its customers.
Had an excellent experience. Customer service is top notch, and this is a total gem at short hills!
January 2025
Nice store, I personally don't shop here, went with my girlfriend and she had a good experience so that is what I I base this on
August 2024
I went just to pick up an order that was not for me, the guy was very kind and polite with me, and I don't look like a money guy, but I got surprised with the excellent customer service they have.
