“I had such a wonderful experience at Mackage! From the moment I walked into the store, I felt genuinely welcomed and appreciated. The customer service was excellent—professional, attentive, and warm without ever feeling overwhelming.
A special thank you to the manager, Kevin, who went above and beyond to make the experience exceptional. His professionalism, kindness, and attention to detail truly stood out. He made sure I felt comfortable, answered my questions, and created the type of personalized experience you expect from a luxury brand.
Beautiful store, amazing service, and an outstanding team. Thank you, Kevin and the entire Mackage team, for making my visit so enjoyable. I will definitely be returning!”
“Stopped by the cafe today, and Fonzy took our order. He was friendly, outgoing, and made the experience enjoyable from the start. Although it was a short interaction, he made a lasting impression with his positive attitude and excellent customer service. He even checked in on us afterward to make sure we were enjoying our meal, which was a thoughtful touch. Great service and a delightful experience”
“1 star knocked off as the layout of the store isn’t my favorite. However, wanted to give a huge shoutout to Carol - she was working the fitting room when it got so busy and she handled herself so well, and was so helpful. The firing rooms never got sloppy, she maintained all the go backs well, just a huge shout to her and her calm demeanor.”
“Big shoutout to Joane C for helping me out find the perfect outfit for the Kentucky Derby. This is the most unique store I’ve ever been in. Would highly recommend.”
“Had a nice experience. Associate named Bill was very polite and professional. I almost never make purchases in store (usually online) but was inclined to purchase because of the excellent customer service. Seek out Bill. Very nice and has an appreciation for what colors and textures work for an outfit. Best in store experience I have had in a long while.”
“Most likely I usually find whatever I need. The staff is amazing and ALWAYS helpful. The prices are amazing as well. There is ALWAYS a vast majority of options to choose from.”
“Stopped in to get familiar with the brand had such an amazing experience great selection of high-end cruise wear and the most amazing staff they were friendly, fun and extremely helpful.i met Marc new store manager along with Niyy and Carla all were so much fun to work with Great experience will be back soon”
“Truly exceptional customer service. The entire team is fantastic and they have such a beautiful selection of shoes, watches and bags. By far the best luxury shopping experience at short hills and this is coming from someone who routinely shops Brunello Cucinelli and Hermes. Thank you to Will and his team!”
“Something g for every woman . Love their wearever line for work , play and travel. Eay to wear and most of all comfortable with style ! Friendly helpful staff. Go and find something !”
“I came in on a Sunday in the middle of the day, not to make a purchase but to get a product fixed. Everyone in here was SO NICE. I expected to wait since the store was busy and I wasn’t there to buy, but I was in and out within 5 minutes. I think that the thing that really stuck out to me was that they remembered my phone call from over a week ago. That shows me that they care about me as a customer and wanted to help me. I know that sometimes retail on the weekends can be “get everyone in and out as soon as possible,” but I did NOT get that sense at all here. They took the time to discuss the repair with me and the estimated turnaround time, which I really appreciated. I typically buy most of my bags from Nordstrom’s, but after my experience today, this store has a customer for life.”
“Very patient and helpful staff. Regan helped me step by step in making my purchases and Steven was also incredibly patient with my support questions. It's always a pleasure to stop by.”
“Fantastic customer service. The store is gorgeous and meticulously curated with designer clothes and accessories. I love the shoe collections they carry. Susan and Rachel are wonderful and I love every experience I’ve had there. I have been several times over the past decade and the pieces I pick up there are some of my favorite pieces I own.”
“I've been wearing these jeans consistently for about five years. This was my first time actually visiting the store, and it was exactly what I expected—very efficient service and a calm, relaxed atmosphere. The staff member who helped me, the most senior associate, was excellent—very helpful and knowledgeable. She even took the time to tell me the story of the company, which made the experience even better.”
“New store, excellent staff. I was in a rush yesterday and Rachel responded perfectly. She knew I needed help, but was self aware enough to get me out the door quickly. Exceptional customer service”
“My original review is noted below. I’ve changed my rating to a 5 since the store got back to me very quickly (excellent customer service) and agreed to the return. I am now a satisfied customer! I’m glad it happened this way since I love the store.
Will never shop here again. The pants I tried to return had never been worn. One of the two tags was still on them. I didn’t request a return but asked for a store credit and was denied. I’ve spent hundreds of dollars in this store.”
“I went into this location despite the reviews. I shopped another location in the past and it was great. I had another great experience this time. Anaysia was kind, pleasant and attentive. She gave me a minute to look and when I asked my question she was ready to assist. Not only did she listen and get me measured. She nailed it on the on head with her first recommendation and she did not fail to provide others. Anaysia was awesome! Thank you Anaysia.”
“I went in to get a sweater for myself to make my mother happy for this upcoming thanksgiving. I ended up getting two really nice sweaters and a nice button down and my mother bought a two dressed and this nice sweater. I want to shout out Julia for this one. She and my mother had a blast picking stuff out. She and my mother basically became best friends and Julia was so sweet and kind and knew the answer to everything. Shout out to her honestly.”
“Me and my daughter went to return and order a few suits and purchase some as well. Although it was a big process and needed alot of different things to be done Mika and the manager were both amazing and extremely patient. Both went above and beyond to make sure everything was done as quick as possible they were extremely helpful and professional.”
“The staff is very friendly and extremely helpful. The brand has beautiful/elegant clothing. They went above and beyond to help me. Will definitely be revisiting this store.”
“I was on a quick turn around looking for bathing suits - I needed two for an upcoming trip and had a 30 minute break in between meetings to get it done. I had no idea of sizing (first bathing suit purchase post kiddo) but Brooklyn was attentive, super helpful and made the whole process a breeze.
Thank you, Brooklyn!
(3/20/2026)”
“Tyler was both professional and personable. I felt completely comfortable — no sales pitch, no pressure. The clothes are luxurious and, in my opinion, absolutely worth it.”
“Huge store spread across two floors. Lots of inventory, really big men's department. Jewelry section is also very impressive, excellent collection, lots of sales. We bought a pair of earrings for 70% discount. Associates are super and do their best to get you the best deal.”
“If you're ever in the Short Hills area definitely take a visit to this unique thrift store - it's a MUST! I happen to work in the same strip mall as DoubleTake & saw they had a 25% off sale so I decided to stop in, and I'm thrilled I did :) When I first walked in I was pleasantly surprised by how much they offered. The items have different ranges in pricing so even if you're not looking to spend a fortune you can find something special! I stumbled upon these booties by Anine Bing I actually saw on their website before coming in, and I needed to have them - literally OBSESSED! When one of the staff members saw me eyeing them she kindly asked if I wanted her to put them aside for me - everyone at DoubleTake was sweet & helpful! They weren't pushy either I felt comfortable in the store as I looked through everything. Just to address some negative reviews - the prices are transparent & are the same online as in store, and the employees are not racist as I was shopping with a diverse group of people when I was there - we were all treated the same & with respect. I look forward to going back here soon for another great experience!”
“I had an exceptional experience at the Lululemon Short Hills store. I came in looking for outfits for an upcoming trip to the Bahamas, and the tall blonde gentleman with glasses went above and beyond to help me. From the moment he approached me, he took a genuine interest in what I was looking for, asking thoughtful questions like how long I'd be staying and what activities I had planned.
His recommendations were spot on, and he helped me put together outfits that were both stylish and practical for my trip. What really stood out was how personal and authentic the experience felt.
By the time I left, I felt like I had been shopping with a friend. Customer service like this is rare, and it's the reason I'll continue coming back to this location. Thank you for making the experience so enjoyable and stress-free!”
“Justin was incredibly helpful in helping me find my wedding tux. Gave insightful opinions and was honest throughout. 10/10 customer service. Will definitely be back!”
“I can’t say enough about Josh D and Amy. Needed to exchange for a different size and got the runaround from customer service but when I went to the store, the customer service was amazing and I was able to accomplish what I needed and left. Very happy. Thank you for going above and beyond Josh and Amy.”
“Michael at Gucci was very helpful. He took his time to help my mom pick the right bag for Mother’s Day. He had lot of patience to help me with bags and shoes.”
“I consider myself a brand ambassador, a loyal customer with dozens of outfits, all seasons. The materials, fit and customer service are unmatched. I love the brands story and what they have become. Thank you for exceptional, friendly service over the years. Looking forward to my next visit!”