“I consider myself a brand ambassador, a loyal customer with dozens of outfits, all seasons. The materials, fit and customer service are unmatched. I love the brands story and what they have become. Thank you for exceptional, friendly service over the years. Looking forward to my next visit!”
“Big shoutout to Joane C for helping me out find the perfect outfit for the Kentucky Derby. This is the most unique store I’ve ever been in. Would highly recommend.”
“Had a nice experience. Associate named Bill was very polite and professional. I almost never make purchases in store (usually online) but was inclined to purchase because of the excellent customer service. Seek out Bill. Very nice and has an appreciation for what colors and textures work for an outfit. Best in store experience I have had in a long while.”
“Truly exceptional customer service. The entire team is fantastic and they have such a beautiful selection of shoes, watches and bags. By far the best luxury shopping experience at short hills and this is coming from someone who routinely shops Brunello Cucinelli and Hermes. Thank you to Will and his team!”
“I want to personally thank my people who helped my partner and I.Thing is, it wasn't the sale, it's the fact that she took her time to put my purchase in a bag, box, than bag.Superb customer service.Definitely a return customer.Keep up the great work.”
“This is the best place people can visit in the Mall. Good quality. The Staffs are really kind, helpful, Beautiful special Mariefrance she's so helpful and nice to help.🫶❤🥰 I love her.”
“Wanted to share my experience with this location and Jason specifically. I initially met him while processing an online return. Although it was just a return he was so courteous and personable. He provided his card just in case I was interested in coming back to look for additional pieces. Because of him, whenever I find something online, I try my best to stop in and have him order it for me.
And yes, the registers are in a peculiar corner in the back of the store. That didn’t change my experience one bit.”
“Zach the manager went above and beyOnd searching and calling every store for a jacket for my friend and than went downstairs just to double check even though the system said they didn't have any and he found the jacket in an extra small!! If you go there please have him help you he's the cutest”
“I was there with my friend about a week ago! We were just browsing. However, we had an awesome customer service experience. Ryan took the time to show us many bags & was very friendly, knowledgeable, & patient. Although we did not make a purchase, I will definitely be back to purchase & ask for Ryan.”
“Fantastic customer service. The store is gorgeous and meticulously curated with designer clothes and accessories. I love the shoe collections they carry. Susan and Rachel are wonderful and I love every experience I’ve had there. I have been several times over the past decade and the pieces I pick up there are some of my favorite pieces I own.”
“I've been wearing these jeans consistently for about five years. This was my first time actually visiting the store, and it was exactly what I expected—very efficient service and a calm, relaxed atmosphere. The staff member who helped me, the most senior associate, was excellent—very helpful and knowledgeable. She even took the time to tell me the story of the company, which made the experience even better.”
“First, the staff are incredible. Tim and Yvette were so helpful. The clothing is casual and comfortable but still retains that California elegance. The fit is true to size. Marine Layer is a great shop for a soon to be spring wardrobe refresh. I highly recommend.”
“New store, excellent staff. I was in a rush yesterday and Rachel responded perfectly. She knew I needed help, but was self aware enough to get me out the door quickly. Exceptional customer service”
“I went into this location despite the reviews. I shopped another location in the past and it was great. I had another great experience this time. Anaysia was kind, pleasant and attentive. She gave me a minute to look and when I asked my question she was ready to assist. Not only did she listen and get me measured. She nailed it on the on head with her first recommendation and she did not fail to provide others. Anaysia was awesome! Thank you Anaysia.”
“Amazing beyond amazing costumer service!!!
Shot out to kelvin who has made the shopping experience so good and easy!
10/10 recommending to shop in this location”
“I went in to get a sweater for myself to make my mother happy for this upcoming thanksgiving. I ended up getting two really nice sweaters and a nice button down and my mother bought a two dressed and this nice sweater. I want to shout out Julia for this one. She and my mother had a blast picking stuff out. She and my mother basically became best friends and Julia was so sweet and kind and knew the answer to everything. Shout out to her honestly.”
10AM - 9PM
1200 Morris Tpke, Short Hills
Clothing Stores
“Excellent customer service! I was looking for a specific Yves Saint Laurent bag and the sales associate was so helpful and got me in and out! They have a great selection of items at this location and I have never had a bad experience!”
“I walked into this Versace location, I’m extremely pleased with the customer service, both associates polite-fully acknowledged me while helping other customers. I appreciate that Ita was knowledgeable and helpful. Also I did not catch his name, but the gentleman there, took moment to assure I was being helped. Refreshing experience overall!”
“Justin was incredibly helpful in helping me find my wedding tux. Gave insightful opinions and was honest throughout. 10/10 customer service. Will definitely be back!”
“Tyler was both professional and personable. I felt completely comfortable — no sales pitch, no pressure. The clothes are luxurious and, in my opinion, absolutely worth it.”
“I can’t say enough about Josh D and Amy. Needed to exchange for a different size and got the runaround from customer service but when I went to the store, the customer service was amazing and I was able to accomplish what I needed and left. Very happy. Thank you for going above and beyond Josh and Amy.”
“Michael at Gucci was very helpful. He took his time to help my mom pick the right bag for Mother’s Day. He had lot of patience to help me with bags and shoes.”
11AM - 9PM
1200 Morris Tpke, Short Hills
Clothing Stores
“Huge store spread across two floors. Lots of inventory, really big men's department. Jewelry section is also very impressive, excellent collection, lots of sales. We bought a pair of earrings for 70% discount. Associates are super and do their best to get you the best deal.”
“👜 Great store. Non-pretentious. Helpful. Not pushy. Authentic. Kind. Ashley was our sales associate. We were treated with grace, kindness, comprehension, and intelligence.
💡 Did you know? In the 1980s, when everything was gold and swirly (think Versace), Prada famously challenged the idea that luxury had to be flashy, ornate, or immediately obvious. In an era defined by high-glamour, opulence, and visible luxury, Prada carved out a unique space by using humble, industrial nylon for its bags and backpacks. This, along with the iconic triangle logo, emphasized utility and created a subtle, “intellectual” style over overt displays of wealth. Well-made, understated elegance became their mark in the Italian fashion landscape. Of course, if you watch the runways, it's not always that way.
Still, though, this is about the store and its service. A wonderful experience, thanks to Ashley.
In short? Well-made, elegant, understated, and welcoming. That's style.”
“had an amazing experience at this store. the employee helping was a sweetheart, unfortunately did not catch her name. went in for an exchange, she guided me to the product and even checked the back for me for different colors. minus 1 star because my white sweater has a stain that nobody caught and the return/exchange situation with alo is a nightmare!”
“OUTSTANDING customer service! My advisor texted me to inquire about how I was doing and if I needed anything. What a lovely touch, and it just so happens I needed a gift for a friend celebrating their Birthday in Michigan, I couldn’t be there. The gift purchase was convenient and seamless - all completed via mobile except the gift was shipped to me instead of my friend! The store leader, Christina called and she listened with empathy, openness and understanding. Natalie the customer service rep also called and her calm professionalism abated my frustration. In the end, the birthday gift will be shipped and I am still amazed at the experience and the graceful manner that my issue was treated. Thank you, to the Chanel team - can’t wait to shop again!”
“Five stars based on service. Ingrid was amazing both with how welcoming she was to the suggestions she made. I ended up going with the shoes she recommended! Courtesy water and champagne. I enjoyed shopping some of their collection although I wasn't prepared to buy anything more than what I came for.”
“I had such a great experience at Indochino thanks to Collins! He helped my dad customize his tuxedo and was incredibly patient, professional, knowledgeable, and attentive throughout the entire process. He took the time to make sure every detail was exactly right and helped my dad with his choices and answered all our questions. We left happy with the experience especially since this will be my dad’s first custom suit.
If you’re visiting Indochino, I highly recommend asking for him. He went above and beyond for us and we really appreciated him!”