Express is an international fashion retailer offering a wide range of clothing and accessories for both women and men. Their collection includes women’s jeans, leggings, dresses, sweaters, and shirts, as well as men’s jeans, suits, graphic tees, polos, shoes, jewelry, and more. The store is located at 1200 Morris Turnpike in Short Hills, NJ, with the option to shop online. Customers often praise the friendly and welcoming atmosphere of the store, especially highlighting the helpfulness of staff and managers. The store manager and team are described as inviting and attentive, making each visit feel special. Staff members like Jessica, Jay, and Jaila are recognized for their kindness, assistance, and going above and beyond to meet customer needs. Many appreciate the attentive service, with some noting that staff members listen carefully and help find specific items or provide helpful information about promotions and sign-up options. However, there are some concerns regarding policies, such as difficulties with price adjustments for online purchases and restrictions that may lead to losing rewards or having to reorder items. Despite this, the overall experience is positive, with customers feeling welcomed, supported, and eager to return. Express’s friendly staff and wide clothing selection make it a popular shopping destination for those seeking stylish clothes for work, play, and parties.
I normally don’t take the time to write a review - good or bad. However I had such a positive experience with Jaila. She was the nicest, most helpful person I’ve had help me at a store in a while. I’m in customer service as well and she went above and beyond.
March 2024
Karen was a great help! Walked in the store, didn’t even past 5 minutes and she already helped me find the perfect outfit. When you go to express go to Karen!
January 2024
Lainey is a great sales person, was very patient with me and my daughter who had gone in to look for pants for her winter graduation. Pant size we needed was not available in this location however lainey went above and beyond to call other stores and find the pants for us.
