CVS Pharmacy has a mixed reputation based on recent reviews. Longtime customers appreciated the friendly and helpful staff, with pharmacists and technicians providing prompt service and answering questions professionally. Some locations, like the Monmouth Junction store, are praised for going above and beyond to assist customers and offering ways to get discounts. However, there have been notable changes since 2023, with some customers expressing dissatisfaction with the new staff, especially the pharmacist, who they find unfriendly and difficult to deal with. Mistakes with prescriptions have increased, and issues with getting the correct medication have been reported. The pharmacy's limited hours, closing at 7 pm, and the inability to reach a live person easily, only through leaving messages, have also been a concern. Despite some positive experiences, these issues have led customers to consider switching to other pharmacies for better service.
The Clark and the Pharmacist are both friendly and very helpful. They also provided a ways that I could get a discount. My Rx are always filled above average quickly. The Monmouth Junction, NJ is my favorite location.
February 2024
I went to the pharmacy and the new pharmacist in charge at the Monmouth Junction, NJ store went above and beyond to assist my wife and I to get the new insurance in the system. He came from behind the counter and really helped. Thank you so much for being so great.
May 2023
I have been going to this Pharmacy for last 10 years. Their service is a awesome. Sometimes, we need to wait few minutes to pickup the medicine. Otherwise, it was always quick and prompt. If there is any question, they call the doctor directly and sort it out..
