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“Dobbs is a very honest shop. I brought my Highlander to the place for a small fix and one of the guys told me it would cost a high price at their place than somewhere else though it should be a quick fix. He then recommended me to go to another place nearby. I appreciate their honesty and friendliness, and definitely will refer my friends to here.”
“I purchased my first car here and they made it easy to understand! I want to express my gratitude for Shane, who made the process of buying the car (and getting a good deal), very easy to understand and was very helpful, and for Deja, who helped me understand all the features of my car! They both gave great service and made the process very easy for me.
Otherwise, some of the staff were very pushy and unprofessional when the deal was not going their way. They were money driven, were not helpful in explaining documents that I was signing, and not super helpful in explaining the deal and process. I was glad to get my deal done but did not appreciate the customer service in some aspects of getting things done.
Overall, I had a good experience and really want to thank Shane and Deja for great customer service.”
7:45AM - 5:30PM
391 US-22, Springfield
Auto Parts
“What a great team at BMW of Springfield Collision Center. After my accident I contacted them, letting them know my car was on the way in a tow truck. Marco took care of everything from my insurance claim to coordinating the rental car. My car was fixed in the time frame they promised and looks like it was new again (pin stripes and all). They made a situation that could've been frustrating and inconvenienced to being easy and pleasant.”
“I ordered a battery for my 2012 tacoma online. Within minutes, I got a return email from the parts manager stating that he canceled my order because it was the wrong battery. At his request, I sent him the VIN for my truck and he sent me the correct part number and asked me to redo the order.
I went the following day to pick it up and the attendant brought the battery to my car and put it in.
Very happy customer”
“Katy is a wonderful person. She helped me with my car. She was very patient. I'm very grateful to her. Excellent. 👌. The other colleagues just switched me on to another call, hung up on me, and didn't want to help me. When I go to buy my next new car, I'll go to her. I recommend her 1000 percent.
And she also speak another language very professional thanks appreciate.”
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
“Samantha was my sales person when I bought my car and now she’s a sales person for my husband as well and we are both very happy with our new cars and purchases. Go see her for the best deal.”