391 US-22, Springfield NJ 07081
“I recently had an outstanding experience with BMW of Springfield and wanted to take the time to recognize the exceptional level of customer service I received throughout the entire process. From the beginning, Isabella was fantastic to work with. She was professional, knowledgeable, responsive, and genuinely interested in making sure I was comfortable with every aspect of the purchaser. At no point did I feel pressured or rushed. She made the entire process easy and enjoyable, was always available to answer questions, and went above and beyond to make sure everything was handled properly. I also want to recognize Matt and Andrew, who provided excellent customer service and were incredibly helpful and responsive. It is refreshing to deal with people who understand that good customer service doesn’t end once the vehicle is sold. Finally, Evan, the Sales Manager, deserves recognition for the way he runs his team and handles his customers. He was professional, straightforward, accommodating, and clearly committed to making sure I was completely satisfied. His involvement reinforced the level of service I experienced from everyone at the dealership. What impressed me most was that the customer service felt genuine rather than transactional. Isabella, Matt, Andrew and Evan each took ownership of their respective roles and made me feel like a valued customer throughout the process. That type of service is becoming increasingly difficult to find, particularly when purchasing a vehicle. I have dealt with several dealerships over the years, and BMW of Springfield stands out for its professionalism, communication, and commitment to customer satisfaction. I would absolutely recommend them to anyone considering a BMW and would not hesitate to return for my next vehicle. Thank you to Isabella, Matt, Evan, Andrew, and the entire BMW of Springfield team for an excellent experience from start to finish. Five stars well deserved!”
243 US-22, Springfield NJ 07081
“I had an excellent experience working with Demetrius. He was professional, friendly, knowledgeable, and genuinely committed to making sure I find the right vehicle. He made the entire process smooth and stress free. Answered all my questions and never made me feel pressured. Great car buying experience.”
21 S Springfield Ave, Springfield NJ 07081
“Santiago is a magician! He arrived on time and was very courteous. He explained the work and let me watch the magic happen! Now you see it…now you don’t ;-)”
174 Mountain Avenue, Springfield NJ 07081
“I own a Range Rover and always rely on Range Rover for maintenance. Since dealership is far from home, I chose this auto repair shop. Let's start with the customer service—absolutely exceptional. Jose was incredibly kind and professional. I explained what my car needed, and he confidently assured me that he could take care of it immediately. I was pleasantly surprised, as maintenance usually takes longer. Jose was honest, providing my options and promising to thoroughly check everything—no nonsense. When I asked for his name to leave a review, he humbly pointed out that Pablo was actually the one who helped with the work. These people are honest, straightforward, and genuinely care about their customers. They have earned my business forever. Thank you for taking such professional and timely care of my car.”
179 Mountain Avenue, Springfield NJ 07081
“If you're looking for a great mechanic Wayne is the owner & mechanic who does great work. I've been going to him for several years now & have been very satisfied with his knowledge/work.”
569 Morris Avenue, Springfield NJ 07081
“I needed some repairs, oil change and general checkup for Hyundai. Got super fast service and excellent price - more than 50% lower than the dealer. They are my go-to for any automotive work.”
170 US-22, Springfield NJ 07081
“Samantha was my sales person when I bought my car and now she’s a sales person for my husband as well and we are both very happy with our new cars and purchases. Go see her for the best deal.”
4 Caldwell Place, Springfield NJ 07081
“Car broke down in NY towed to Pinkava's by AAA, they were careful and communicative in diagnosing the problem and very patient and helpful in sorting through a difficult decision regarding whether it was worth repairing the car given extent of problems, and providing various options for whatever I chose. Despite not knowing them before and not being from the NJ area, I felt confident I could trust their evaluation and advice, which made an difficult car situation much more manageable.”
383 Juliustown Rd, Columbus NJ 08022
“Damon was extremely trust worthy and reliable with my car. I would HIGHLY recommend going to him if you have any issues with your car.Service: Vehicle safety inspection”
311 Morris Avenue, Springfield NJ 07081
“The owner stayed by himself after working hours to fix my truck after my tire blew off on the highway and damaged the break line. He also reset the settings which fixed the transmission shift problem on my Fuso that no one could figure out how to fix for years. Overall the owner is very nice, honest, knowledgeable and caring. Something you would never expect at an authorized dealer, especially of a make that is no longer manufactured.”
958 South Springfield Avenue, Springfield NJ 07081
“I’ve never had been to this auto repair shop before until a week ago.. I met owner Kenny and felt very comfortable with what he was telling me. It was his opinion as to what I needed for my make and model car. He was honest and open, knowledgeable, patient, and pleasant to work with. He got the job done on schedule efficiently and at a fair price. He is now my go to mechanic!!!!! Thank you Kenny for making me feel comfortable with leaving my car in your care and hands!”
391 US-22, Springfield NJ 07081
“I had an excellent experience with the BMW of Springfield Collision Center after my car was involved in an accident. From beginning to end, the entire repair process was handled professionally, and the quality of the work was exceptional. The workmanship was meticulous and precise. They paid close attention to every detail, and when I received my car back, it looked like the day it came off the showroom floor. The bodywork, paint matching, fit and finish were excellent, with absolutely no signs of overspray or shortcuts. The car was also returned to me extremely clean, both inside and out. A special thank you to my Collision Center Advisor, Marco Pinto. Marco was excellent to work with and kept me informed every step of the way. His communication throughout the entire repair process was outstanding, and I always knew what was happening with my vehicle and where things stood. Marco and the Collision Center also handled everything seamlessly with my insurance company. When additional damage was discovered during the repair, they worked directly with the insurance company to address it, making the entire process much easier and less stressful for me. Another important benefit for me was having the repair performed through BMW of Springfield, with OEM BMW replacement parts used for the repair. I wanted the vehicle restored properly rather than simply repaired, and the final result definitely reflects that level of care and attention to detail. Overall, I couldn't be happier with the work performed by the BMW of Springfield Collision Center and with the service I received from Marco Pinto. Excellent workmanship, great communication, meticulous attention to detail, and a truly professional experience from start to finish. I highly recommend BMW of Springfield Collision Center to anyone who wants their BMW repaired correctly and restored as close as possible to its pre-accident condition. The before-and-after photos speak for themselves!”
569 Morris Ave, Springfield NJ 07081
“I brought my q50 in for a catback exhaust, heat exchanger, and front grille install. Very good shop, very friendly and great guy to work with. Did a great job, no problems with anything at all.”
245 Mountain Avenue, Springfield NJ 07081
“Chris is the best of the best. Reliable, honest and knowledgeable. He tells it how it is, and has always done right by me and my family (4 of my extended family members go to him). I don’t trust any other mechanic with my cars. He’s gotten me out of some messy situations like the one time my car ran out of gas and he came to help me out. Or my tire was totally flat, and he helped me with a tire patch. He doesn’t sell you on more than what’s needed. His prices are fair, he stands behind his work, and I can always count on getting my car back in working order.”
170 US-22, Springfield NJ 07081
“Autoland service department is the GOAT! Absolutely spectacular service, with timely, detailed, incredibly helpful updates from Jim, the kindest help from Katherine, and EXCELLENT work from the whole mechanics team. My car went from flashing warnings and not working to gleaming like it was new, with everything taken care of in the most professional way. Thank you Autoland!!!”
170 US-22, Springfield NJ 07081
“I received OUTSTANDING customer service from Knolan in the Service Dept. He always goes above and beyond to ensure his customers are satisfied. I am very happy with the repairs on my car and the professional service from Knolan.”
345 US-22, Springfield NJ 07081
“These guys were awesome!! They walked me through all my options and exactly what they had available. They were so patient and even worked around my work schedule to get me in for a test drive. Thank you so much for the first-class customer service and making the whole purchase process so easy.”
661 Morris Turnpike, Springfield NJ 07081
“Stopped in to get a tire plugged and Kenny said no problem. Had a few people here but communicated they’d get me done in an hour and they did deliver right on time. Couldn’t be happier. Thank you Kenny for a great experience.”
170 US-22, Springfield NJ 07081
“I’ve been a customer for over 10 years. The Service Team is why I continue my business here. Angelina, Stan are exceptional at what they do for a living. Always a pleasure with them. 10 out of 10.”
Fix Auto USA opened its 200th location in Palm Desert South, California, Body Shop Business reported. An impressive achievement for the company started just over a decade ago. "I'm honored to be the 200th Fix Auto USA location," said Arroyo. "I joined the network in 2014 and haven't looked back. This network has given me so much, and I can't wait to continue building my business and representing the brand."
Read the post
