10AM - 7PM
36 Hamburg Ave, Sussex“Great support! Lowered our bill and got us two new phones for our kids. Plus an upgrade phone for my husband that we didn’t even know about!! Could not have been happier! Personally, prefer in person to over the phone any day!!!”
10AM - 8PM
68 NJ-23, Franklin“The store manager , Gus resolved problems quickly concerning on line orders placed with extensive technical explanations to an elderly relative requesting to go there. I observed his effective management style and courteous problem solving with customers and staff. He takes the iniative in decision making and trouble shoots with respect. Excellent communicater even during staff interactions while maintaining efficiency throughout his busy store.”
“Extremely satisfied with the experience we had with Benjamin at this location! My wife and I had an appointment to get a family plan with a trade in and Benjamin helped us from start to finish. His customer service is a 10 out of 10. He is very knowledgeable and personable. Optimum was giving us a hard time and switching over to our new service with AT&T took longer than expected. To put it in perspective, the store closes at 7 and due to complications we were having with Optimum we didn’t get done till nearly 8PM! Not once did we feel rushed and Ben was even apologetic for something that was not even in his control. We actually felt bad for him staying over his time. We had a good time though. I know we were buying phones, but it felt like we were all just hanging out. That’s how personable he is! I’m sure the other guys are great, but Ben’s customer service is the best we’ve had at any mobile store. Thank you.”
10AM - 8PM
109 NJ-23 Unit 4, Franklin“We have used the Franklin, NJ Verizon store for years for our business and personal phones and have always received excellent service. Elvin is terrific - kind, patient and professional. Thanks for all of your help through the years, Elvin! ?”
“Super knowledgeable and friendly staff here! They got me in and out in a timely fashion and totally set up with a new device and service. Can't tell you how satisfied I am with this store in particular. Some other stores I've been too just at indifferent of your issues and struggles. Glad to be taken care of right finally.”
“Matt is an outstanding customer service technician and in my opinion a huge asset to Verizon. He sold me my newest phone and took the time to help set it up to my satisfaction and answered all my questions. Matt is always willing and able to troubleshoot any issues/questions I have had. He's a nice person too!”
“Dom went out of his way to add another number to my account from another carrier. It was difficult for him to get their cooperation to release the phone number which was used for years. Thankfully after many hours he was successful and I was relieved we could keep the number. It saved us from having to inform all our many friends that our number has changed. I recommend Dom and all the other reps in the Sussex store. Professional, knowledgeable and top customer service providers.”