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“I want to share my experience Christine was so amazing!!!! She walked me thru the whole process even though I had so many questions. She answered every one kindly and considerate and it just made the whole experience better. I know nothing about the internet but She showed me how to do everything she is an asset to optimum thank u from the bottom of my heart for all your help”
“Excellent service if more people were like Felicia Rehfeldt the world would be a better place. She is an asset to her Verizon family an outstanding person she made the entire process stress free.”
“If you have any problem with your AT&T cell phone or plan…see Omar Tyler at the Newton AT&T store. He will make you happy you saw him. Excellent service!”
10AM - 8PM
68 NJ-23, Franklin
Mobile Phones
“Had the pleasure of working with Laura Sutton. She was knowledgeable and very patient. She understood my situation and handled me and my previous provider wonderfully. Everyone in this location was wonderful. Highly recommend this location and especially Laura!!”
“Elvin and dane are the best. Had phone issues. They helped with phone and account. Always willing to help. I unfortunately had to use another store when out of state. Glad to be back to nj Franklin store.”
“Had a awesome experience. Luis was very helpful and professional. He made the transition from Verizon to T mobile very easy. The customer service so far has been excellent. Highly recommend.”
“Dear Mr Manager, Rockaway Store, NJ I'm the customer who wanted the Samsung Galaxy s25 Ultra but due to its weight, I chose the s25 Plus instead. However I notice the Billing charges in the app and online are for the deleted phone. Please make necessary corrections as I am certain the phone in my possession is the Plus version as verified in my phone's settings. About which shows my name and the Galaxy s25+ together.”
“Great experience and top notch customer service!! Highly recommended anyone looking for a great deal!!!! Daniel went out of his way to help. The store manager was exceptional as well. So happy to ditch Verizon and join a great network on top of an incredible sales team”
“Manager Joe and the team at Verizon rockaway are the best! Helped me get the new IPhone 15 TB when no one else had it in stock! Seamless transition and awesome friendly and professional service. Cannot recommend them enough!!!”
“What a helpful staff. Greeted by a manager which took our information & problem with an iPhone. Then lead us to our seats & said a technician would be right with us. A manager followed a few minutes later to let us know we were next. Our technician, April, took care of our complex problem with a smile & was so knowledgeable. Our issue took a while & she worked with other customers as our phone was backed up & rebooted, checking with as the process continued. I recommend the Apple “Genius Counter” but better to come with an appointment. Thanks to all at the Rockaway Apple Store.”
“Needed to add a business line and thanks to Dan it was seamless and smooth. He was able to answer all my questions as well as get me out that day with my new phone. Couldn't recommend this location or Dan enough!”
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“I needed a new phone and all the accessories. Anthony was so patient and kind. He helped me with each step and even helped with my car connection. Job well done!! Many thanks, Anthony.”