Verizon's Totowa location offers a wide range of mobile, 5G home internet, and business solutions. Customers can visit the store or schedule an online appointment for a convenient in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store is known for its knowledgeable and customer-centric employees. Devon, Kayla, and Motez have been praised for their exceptional service and technical expertise. They take the time to understand customers' needs and provide transparent information to help them find the best options. Customers highlight the store's ability to resolve issues efficiently. Kayla, in particular, has been commended for her patience, problem-solving skills, and commitment to ensuring customers leave satisfied, even if they are not there for a new device. Mario Hernandez, a salesperson at the Totowa store, has also received high praise for his customer-centric approach. He takes the time to understand customers' needs, clearly explains pricing and plan details, and helps them get the most value for their money. While the Totowa store has received mostly positive reviews, one customer had a less satisfactory experience, feeling that the staff did not handle their request effectively. However, the store's overall reputation for knowledgeable and helpful employees has been widely recognized by satisfied customers.
Very easy to get to. Helpful staff. Did not have an appointment, yet I did not have to wait more than 5 min.
January 2026
My family and I had some questions regarding our new phones. Shonnel was able to help us and was very patient, knowledgeable, and understanding. She saved us a headache and was very efficient!
January 2026
Big and fully featured store owned by VZ, not a reseller. Service depends on the crowd at the time of visit. I got on and out in under 3 minutes.
