Verizon offers mobile, 5G home internet, and business services, available both in-store and online. Customers can schedule appointments, place online orders for in-store pickup with options like express lockers, or utilize free two-day shipping and same-day delivery where available. Reviews highlight positive in-store experiences, particularly noting employees who are knowledgeable, respectful, patient, and helpful. Customers report receiving great and efficient customer service, with associates attentively troubleshooting phone issues, assisting with setting up new devices, and facilitating warranty processes without rushing clients. The service is described as fast and effective at resolving problems. While stores can be busy, wait times are often reported as short. The physical environment is noted as being very clean. Staff are commended for making complex procedures, like switching services, easy and for their overall friendly demeanor. The stores are well-stocked with the latest phones. These consistently positive interactions leave customers with a changed and happy outlook, leading to strong recommendations for the business and its dedicated teams.
I Purchased a New Phone. It Came in the Mail a Day Early. I took the Phone to Verizon. 2 Employee`s Helped Me With The Pin # & Contact Number. I Highly Recommend This Verizon Store.
December 2024
Stephanie was such a huge help! She was very attentive and very helpful and friendly, made the whole switch was so easy! She’s the BEST :). Someone give her a raise lol. 10/10
October 2024
Great customer service. Easy and efficient. Didn’t wait long at all. Thinking it was going to be busy walking in by the amount of people in the store at that time. However I didn’t wait long. Although I can’t recall the young man’s name who assisted me.
