“After being rudely dismissed from the Wayne store, I decided to take a drive over to the Butler store. Walked in and Juan and Adrian immediately welcomed us and were eager to help in any way they could. Adrian is seriously an angel sent straight from heaven. He spent four hours with me trying to fix my phone all while helping the ten other people who walked in needing help also. He was a one-man show and was holding it down like a boss. He was so kind and so helpful and I am so grateful for him. I highly recommend this store. T-mobile, give this man a raise!”
“So far, so good. Left Optimum due to prices, service is the same if not better for over half the price for the same. And just received the $100 steaming credit! ??”
“I'm not sure why this store has received so many negative reviews. The staff and manager were extremely helpful, ensured I received the best available offer, and took the time to explain everything thoroughly. I would not hesitate to return in the future.”
“The Greenwood Lake, NY store is exceptional. After way too much wasted time trying to get a simple answer from the Optimum App and website, a few minutes with the professional staff at Greenwood Lake took care of the issues.
The rating only reflects the store experience. Is much lower for customer service and tech support online.
Please Optimum raise your standards across all customer points.”
“Didn't realize Verizon was in the Shoprite mall till today. Had two issues with my phone and the gentleman was kind enough to set me straight. Very helpful!”