Verizon offers a range of services, including mobile phones, 5G home internet, and business solutions. Customers can visit their Westfield store or order online for convenience, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The reviews reflect a mix of experiences at this location. Many customers appreciate the friendly and efficient service, with quick visits reported for phone pickups and assistance with new services. One reviewer noted excellent help from staff members, showing professionalism and courtesy. However, there are concerns about customer service regarding device issues. A recurring complaint is the handling of malfunctioning phones, with some customers feeling frustrated by the process of troubleshooting and replacement. They reported difficulties in getting satisfactory resolutions and felt that the store prioritizes selling new devices over addressing existing customer problems. Overall, while the store has a long-standing reputation and many satisfied customers, there are significant areas for improvement in how they handle service-related issues, particularly for long-term clients.
Sales manager (i think his name is Tj) is fantastic. Very trustworthy, honest, and I had a great experience recently. Would recommend.
June 2024
I only went to this location to pick up a pre- order phone, friendly customer service, efficient, I was in and out 10 minutes later, just what I wanted and needed.
April 2024
I started my internet and new cell phone service with them the week before, the service was 15/10, Chris is very patient and helpful, I got everything I needed!
