“My elderly Aunt has been a customer at this branch for many years, recently I had to accompany her on personal account business that turned into a pandora's box due to an issue with her retirement funds from a separate financial institution. These issues were not Santander's to fix but the branch manager, Janice Lett, took it upon herself to help resolve everything for my aunt. She has gone above and beyond to help my aunt and we are eternally grateful for all her efforts. Santander is lucky to have Ms. Lett.”
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“My elderly Aunt has been a customer at this branch for many years, recently I had to accompany her on personal account business that turned into a pandora's box due to an issue with her retirement funds from a separate financial institution. These issues were not Santander's to fix but the branch manager, Janice Lett, took it upon herself to help resolve everything for my aunt. She has gone above and beyond to help my aunt and we are eternally grateful for all her efforts. Santander is lucky to have Ms. Lett.”