Electronics in Woodland Park, NJ

“Best Buy Leaders, (Store 468 - Woodland Park, NJ Store)

I'm writing to recognize Liam Molero for outstanding customer service.

Liam handled my grandfather and me with genuine, comforting care. He eased my grandfather's worry about a potential virus on his computer and clearly explained all the available service options. We truly felt like he cared and that we were in good hands.
However, that's not even the main reason I want to recognize him.

While Liam was going over our options, another customer approached him, angry, insisting he was missing a specific back piece from his computer. Liam handled it with calm, patience, and active listening — letting the visibly frustrated customer vent, then stepping in at the right moment to explain that the piece was actually there, just in the back of the computer.

It was genuinely impressive to watch. I've led and trained teams for nine years, and the poise Liam showed — while still keeping us in the loop — reflected the professionalism and confidence of someone far more tenured.

After the customer left, Liam was visibly shaken. We tried to lighten the mood with some humor, but honestly, no employee should have to deal with that kind of treatment. I wanted to make sure his composure and professionalism in that moment didn't go unnoticed.

Thank you for your guidance and exemplifying poise under pressure, Liam.”

“7-Eleven like any other. It's convenient to stop at before or after going to Garrett Mountain. There are, however, no restrooms here so that's slightly disappointing.”