Dillard's is a well-known fashion retailer that offers a wide range of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home products. The store features merchandise from both national brands and exclusive labels like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher. Customers appreciate the friendly and helpful staff, especially in the women’s departments and shoe sections, where employees are professional and genuinely care about shoppers. Many find the store to be clean and well-organized, making shopping pleasant. The store often has good sales, making it a good place for holiday shopping or treating oneself. However, some shoppers have experienced frustrations, such as limited stock at cosmetic counters or styles that may seem outdated. A few customers have encountered less positive experiences, including being treated rudely or witnessing unprofessional behavior from staff, which can detract from the overall shopping experience. Despite these issues, Dillard's remains a nostalgic and trusted shopping destination for many, with long-time customers returning for the variety, quality, and the chance to find good deals. Overall, Dillard’s offers a mix of great service, quality products, and a welcoming atmosphere, though experiences can vary.
