Kohl's is a popular department store that offers a wide variety of products for the whole family, including fashion, footwear, beauty items by Sephora, and home decor. The store emphasizes saving money through sales and Kohl's Cash, making shopping affordable and attractive. It is well organized and has a large selection, especially good deals on clearance items. Customers appreciate the convenience of shopping in-store, online, or via the Kohl's app, with options like free store pickup. However, some reviews mention issues with customer service, describing staff as unhelpful, rude, or uninviting. For example, one customer faced difficulties during a return process due to a staff member's attitude and lack of assistance, which left a less positive impression. On the other hand, several customers highlight positive experiences with friendly and professional employees who go out of their way to help, such as assisting with carrying items or providing extra discounts. Kohl's promotes community involvement through Kohl's Cares, donating time, talent, and money to support healthier and greener communities. The store fosters an inclusive environment where employees and customers can be themselves. Overall, Kohl's is appreciated for its wide selection, good deals, and friendly staff, but some experiences with customer service vary.
Nice store prices are reasonable quality is very good
January 2025
I like Kohl's and can usually find one or two cute things every time I shop there. I didn't find exactly what I was looking for today but bought two gifts for the family on sale for Black Friday!
January 2025
The staff could be a bit more helpful and more customer service oriented, as they are quite rude and uninviting. The lines are a nightmare but their clearance is a great deal and they have a large selection for the entire family. Store is well organized and laid out.
