Metro by T-Mobile offers excellent customer service, particularly from a representative named Carlos. Customers consistently praise Carlos for his helpfulness and knowledge, noting that he provides various options and works hard to secure the best deals. Many have experienced great satisfaction with upgrades and purchases, including tablets and phones, often leaving feeling they received the lowest prices possible. The store's atmosphere is described as clean, and Carlos is recognized for his polite demeanor and willingness to address customer concerns. Overall, this location stands out for its commitment to customer care, making it a preferred choice for many.
Carlos was very helpful, every time I come in he always resolves my issues
June 2026
Came to metro just looking into upgrades and prices carlos talked me into an upgrade at an excellent price everything within my price range with a case and screen glass!
April 2026
I went in not knowing anything about phones or planes and Ms. Rachelle went above and beyond to help me understand the planes and how to navigate all the apps and setup. She is Amazing and I appreciate her patience, kindness and service. Thank you, Rachelle
