Metro by T-Mobile provides excellent customer service. Employees are awesome, sweet, patient, and positive. They go over and above and go out of their way to help, especially when a phone breaks or during a frustrating switch. They make difficult processes easy and not so stressful. Staff help find a phone within a budget and explain multiple options to find the one that works best. They ensure customers leave well taken care of and happy with a new phone. If unsure of something, they quickly take steps to answer questions and concerns with correct, up-to-date information and solutions. The customer service is so great that customers happily recommend anyone and everyone to visit for cell phone products and service and will continue to go to this location.
Stopped in to upgrade wife's A13 to a A16, told stores were switching management and can't help now. Come back next week
March 2026
I went to this store Daisy and Blanca were hands dawn the best ever very professional and helped me so much
February 2026
The manager Jay helped me out tremendously, after my son stole my phone and being low income, he switched my phone, with no problem… He was amazing…God send, i needed a miracle, and it was him…Thank u jay…
