Victra, a Verizon Authorized Retailer in Albuquerque, NM, is dedicated to providing a positive experience for its customers. The store offers a wide selection of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Staff members are knowledgeable and friendly, eager to help customers find the right products for personal and business needs. Customers have consistently praised the staff for their professionalism, patience, and helpfulness. One customer appreciated the store associate's kindness and professionalism during a difficult visit, even when unable to resolve a problem. Others highlighted how associates, especially one named Max, went above and beyond by providing detailed information, assistance with purchases, and excellent customer service. Max received multiple compliments for his friendliness, helpfulness, and knowledge, with some customers stating they would return specifically because of his service. Additionally, staff members are patient and attentive, ensuring customers feel comfortable and well-informed, whether purchasing a new flip phone or an iPhone 15 Pro Max. Overall, Victra in Albuquerque is known for its friendly staff, helpful service, and a wide range of wireless products, making it a trusted choice for Verizon customers.
Customer service was Great... very satisfied with purchase...
January 2026
Went into Verizon to look for a case and I was helped be Chris.. He was able to immediately point me into the right direction and found me the perfect case. Definitely excellent customer service and amazing help !
January 2026
I brought my grandmother in to get her first smart phone and Kate was so kind and patient answering all of our questions! She was very knowledgeable about all the different products and helped us find the right fit for my grandmother! Thank you for your exceptional customer service, Kate!
