Verizon in Albuquerque offers a welcoming environment and excellent customer service. Many customers appreciate the friendly and helpful staff, with specific mentions of team members like Seth and Ivan for their outstanding support. Visitors have noted quick resolutions to issues, such as phone transfers and connectivity problems. The store also provides a variety of options for purchasing, including in-store appointments, online orders, and convenient pick-up services. Customers have shared positive experiences, including finding hard-to-get products, such as the Quest 3, and receiving helpful guidance on new devices like the Samsung Galaxy S23+. While some have encountered minor issues, the overall sentiment is one of satisfaction and a willingness to return.
Luis was amazing! We were having trouble moving from T-Mobile to Verizon for FOUR DAYS on the phone with customer service. Within minutes, Luis fixed everything!!
July 2026
I went to the Verizon store on Paseo to get my new number ported over, which can be a difficult process. Rick helped me out. He was incredibly patient, knowledgeable, and thorough, and he is a credit to Verizon.
July 2026
Ethan was great and very efficient with troubleshooting. Recommend!
