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“My visit to Metro by T-Mobile was really positive thanks Esperanza who helped me. she was knowledgeable and quickly solved my issue without any confusion. I liked how she stayed calm and professional the whole time, and she made the process fast but still made sure everything was done right. It was a simple, easy experience and I’d definitely go back.”
“Granddaughter’s phone stopped working. I have been a T-Mobile customer from years. #1 reason is customer service. Went to this store & they were busy, but three people working. They got to us very quickly. Paul was outstanding, listening to her issues, quickly diagnosing the problem, helping us to get a replacement. He used my phone & the 360 degree protect app to get her a replacement. Something I could have done, but definitely not as fast as he did.
I highly recommend this team of professionals & this store.”
Mobile Phones
Mobile Phones
Mobile Phones
“Julian and Jasmine assisted me today, and they were absolutely amazing! Both were incredibly helpful, knowledgeable, and professional. Great customer service is hard to come by these days, but these two truly went above and beyond. They worked great as a team and they made me feel like top priority, and provided so much helpful information throughout the process. Their customer service was top-notch, and they truly deserve a raise and recognition. Thank you both for such an outstanding experience—best customer service ever!!!”