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8:50AM - 5PM
901 E University Ave Ste Q, Las Cruces
Banks
“Overall the bank and staff are good and very helpful. Comparing to banks I've done business with in the past everything is average. My only personal complaint is location. There is only 1 bank and one atm and they are both inside which is shut down for 2 weeks because of covid so my only option for deposits is to go 30 miles away and same to withdrawal unless you pay fees to use another atm.”
“Manuel at the valley location was fast and sufficient. He got 3 people out in under 7 min I was impressed and I had to leave a review for his hospitality and fast service! Very satisfied”
“The Main Street branch is leaps and bounds better than the Lohman Branch. Every time I go to the Lohman Avenue Branch, I am treated very badly. My mother, best friend and kids have witnessed it and are just as blown away as I am and people have said they would never bank there being treated that way. I drive across town to the Main Street bank just to be treated fair and right. I am not sure how they are so awful to people and get away with it at that Branch but I will never go back to that Branch. I am so thankful the North Main location exists and this Bank's location would be my suggestion if you Bank at WSFCU? The atmosphere is excellent, customer service is excellent and you are treated like you are a human being and account holder that matters to them. They greet you at the drive through window every time and at Lohman they literally say nothing unless you press the button to speak to them, it's literally night and day how you are treated from one Branch to the other.”
“I have had an account with your branch at 2535 S. Telshor Blvd, Las Cruces, for nearly 25 years, and I've always received excellent service. Please know that Senior Branch Manager Sharon M. Molinar and Assistant Branch Manager Monica C. Garcia have been particularly special, especially since I lost my wife, in getting my two sons registered in the accounts and in helping me transfer federal (Corona Virus) funds into my savings account. They helped me greatly in working through some confusing issues. I am very grateful for their assistance. I would appreciate it if you would convey my thanks to them for their help.Jay W. Sharp”
8:30AM - 4:30PM
301 W Amador Ave, Las Cruces
Banks
“Rachel has supremely helpful every time I’ve come in for banking issues. No matter how confusing of convoluted the issue was, she exhibited patience and professionalism throughout the experience.”
“Always a nice visit. They make things easy and smooth with any kind of transaction. There’s never crazy lines. And the employees there are always so helpful. Wish they had a branch in Albuquerque.”
“My last visit was to the office on Foster in Las Cruces. The teller was super to deal with. I have never had bad service at any branch of FirstLight Federal Credit Union. Top notch all the way :)”
8:30AM - 4:30PM
2804 N Telshor Blvd, Las Cruces
Banks
“Great bank! Friendly, family feeling, where everyone knows you by name and talks to you when you come in. You can call and ask about anything and not have to talk to a computer, you talk to a person who works there and is nothing but helpful! I have had both of my businesses financed here.”
“Went to another location and was disappointed, staff was ...unhelpful. Came to this location and was helped by a gentleman named Lance. Excellent service. Lance actually helped me decide to continue banking here after my experience at the othe location near the mall.”
“I was assisted immediately, and my issue was mostly resolved. My only leaving 4 stars was because Citizens Bank greatly decreased my daily outside bank transfer amount into my Citizens accounts, without giving me options at that time.
The banker assisting me gets 5 stars.”
“I had two fraudulent charges and they could only dispute one. The other one was local and I was told I had to ask the shop personally if they can give me a refund or I would have to get a police report. On top of that the first lady that I was assigned to was rude and asked me multiple times if I made this charge after I told her no every single time she asked I then came back the next day because I thought it was a mistake because everyone I talked to said their bank fights to dispute fraudulent charges. I talked to another lady she was nice until she was told I needed to come back with a police report to get my dispute. Highly disappointed with this bank and this miscommunication for not properly explaining why I needed a police report for a fraudulent transaction.
Update bank called me back telling me they found who made one charge through an email and it was a Herbalife shop I went to the day before. The lady asked me if I new the name and I said yes she implied that since I knew her it couldn’t be disputed until I said I didn’t know her she was just the one who sold me a beverage she asked why I didn’t write that down in person but I had asked her about the importance of it and she said it could’ve been anything to a gas pump or online payments so I hadn’t wrote it down. Im new to all this banking, but I didn’t feel listened to when my assumption was right instead I felt judged and interrogated. I did the police report since I had some evidence it was fraudulent and gave them the case number. 2 stars for finding the email tho thx
Update-I was unaware of the 60-day dispute limit, but Mr. Sanchez accommodated my situation and filed the dispute for my fraudulent charge today since the document and case # was given in that time frame. Thank you again for ensuring I receive the pay I’ve worked hard for, it was an unexpected outcome. I’ve been with this bank since graduation and really wanted to avoid the hassle of switching. I understand everyone has bad days and I’m always happy to end off on a good note.”
“We enjoy working with the staff at the US Bank on Lohman in Las Cruces, NM. They are helpful and knowledgable. Natasha Gonzales has been an excellent resource to visit with about any investments we might be interested in”
“My family has been a customer of Sunflower bank for many years, and we can always count on Sharon Molinar for assistance. She has incredible customer service and is prompt, professional, and courteous. She has never failed us when we need something promptly. I highly recommend going to Sharon with all your banking needs.”
9AM - 5PM
201 N Church St, Las Cruces
Banks
“Sad needed help replacing my bike could not get a loan so I saved up the money low credit score and still they would not help with ebay stuff to secure it so why Are there computers there not to help me mentally disabled and thrown under the bus again update had to borrow on the gold line dey got here. They still suck 2023 bike dead truck gone out of work 4yrs down the toilet wake up to what I am saying please....”
“I was the victim of an online scammer and as soon as I walked into the bank Jolie immediately helped me safeguard my money. She calmed me and took the time to close out all my accounts and set me up with new ones. She SAVEd me!!!”
9AM - 4:30PM
3831 E Lohman Ave, Las Cruces
Banks
“This is Randy Thornley. I can't leave this on my phone because I left a good review four years ago. Let me say how much I enjoy using this branch on Lohman in Las Cruces, NM. The tellers are nothing short of stellar! I feel comfortable and have had nothing less than a warm welcome since I began banking here. I hope anyone who feels like an outsider in their bank tests my local Pioneer bank! Thanks to all your employees who make me feel that I belong!”
“Brenda was awesome! She was attentive to all of our questions while informative on the process we went through. HIGHLY HIGHLY recommend FNMB, specifically, Brenda.”
“I can’t say enough about the service I receive from citizens bank on university. Everyone is super friendly, very efficient, and so easy to do business with. The branch manager is easily available for questions and all of the support personnel go out of their way to be helpful.
Congratulations on making my banking so pleasant and efficient.
Las Cruces Coins and Collectibles”
9AM - 4:30PM
705 E University Ave, Las Cruces
Banks
“I am new to Pioneer Bank. I have been in the process of switching out of wells Fargo. I do lots of in person banking in the lobby and I absolutely love the customer service at this branch particularly. The staff are always eager to help and get you on your way!”
“Fast, friendly service every time (Alamogordo & Las Cruces, I haven’t been to AZ site). The products and services offered are 2nd to none. I’ve never been happier with a bank.”
“What amazing staff, everyone so nice the Manager Garret very pleasant to deal with and Karen , so genuine and understanding, this is what banking should be like!”
“Excellent customer service they assisted right at 530pm they went above and beyond. Huge shout out to Paul and Shohreh. They are both truly an asset to your company”
“Ok so I've had my bank account t here for over 7 years at least. I've never had any problems and the staff is always friendly. The thing I absolutely LOVE about this bank and although some other banks may do this too, when we have our pup with us upon completion of our transaction at the drive through they ALWAYS send a BIG MILKBONE for our pup. THAT IS AWESOME don't ever change. YOU GUYS ROCK!!!”
9AM - 4:30PM
2900 Roadrunner Pkwy, Las Cruces
Banks
“I actually enjoy going to my drive-up on Roadrunner. Lindsay and Adrian know me and my banking needs, and they always give me fast, efficient and friendly service. I feel lucky to have this kind of bank with these people to take care of me and my finances.”
“My view of this bank has changed to a very positive experience recently. They are the only bank who will work with your personal circumstances, as in "skip a payment". I had to call in to discuss it and the person was very unhelpful, rude, and didn't offer me the options i found out later were available. Well a week passed and i received a call from management apologizing for the agent and the bad service on the phone call. NEVER has that happened! They refunded my payment and told me the agent was supposed to ask me some questions. I'm very glad to have my car loans here!”
“Went to another location and was disappointed, staff was ...unhelpful. Came to this location and was helped by a gentleman named Lance. Excellent service. Lance actually helped me decide to continue banking here after my experience at the othe location near the mall.”
“Veronica just called to check up on me since I have an account and hadn’t been in for awhile. It’s because I moved back to Pennsylvania. But I have to say they have the nicest staff of any of the PNC branches I ever been to! 10/10 customer service!”
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“I opened an account and the whole process was quick and easy. The entire place is warm and inviting. The staff is great and very professional. I highly recommend them on every level.”