Citizens Bank of Las Cruces is a bank where customer service is still alive and well. Reviews describe the staff as professional, outgoing, friendly, patient, and welcoming, making experiences less stressful. Employees are noted for taking time to help customers safeguard money and answer questions thoroughly. The bank has convenient branches with friendly tellers and a fantastic app. Customers are grateful for the bank, with one noting it resolved issues after a poor experience elsewhere. The atmosphere is even highlighted by a popcorn machine.
I've banking with Citizens since I was in high school. I recently had a security issue and had the pleasure of speaking with Matthew, he was very kind, patient, and extremely helpful. Thanks for all you guys do!! And big shout out to Matthew :)
May 2025
I was the victim of an online scammer and as soon as I walked into the bank Jolie immediately helped me safeguard my money. She calmed me and took the time to close out all my accounts and set me up with new ones. She SAVEd me!!!
April 2025
Natalie at Citizens’ Bank on Roadrunner is exceptional. She is a great customer centered employee. Thanks , Natalie!!
