State Employees Credit Union in Rio Rancho is praised for its exceptional member service and helpful staff. Many reviews highlight the outstanding assistance provided by employees, particularly noting the support from representatives like Maritza and Susan Baldonado. Customers appreciate the prompt and effective help they receive, especially when addressing issues like credit cards and auto loans. Susan is recognized for her thoughtful, polite, and efficient service, making loan processes easy and pleasant for clients. The credit union's commitment to "people helping people" sets it apart from typical financial institutions. Overall, members express satisfaction with the great rates for loans and the dedication of the staff to ensure a positive experience. State Employees Credit Union is truly valued by its community for its customer-focused approach.
Always very helpful , gets the job done and I always leave knowing Diana and the branch took care of my needs.
March 2023
Susan Baldonado was absolutely amazing! I had applied for an auto loan online, she reached out and made this experience so quick and easy. I am in customer service as well, my expectations for customer service are very high. Mrs. Baldonado exceeded them. Thank you Susan for your help! You Rock!!
August 2022
Great member service, great rates for loans, people helping people motto, what a difference from a typical Financial Institution. The branch staff work hard to make sure we have what we need. Glad state ECU is in Rio Rancho!!
