Firestone Complete Auto Care on Rodeo Road in Santa Fe is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The business aims to provide reliable and affordable auto care for every make and model. Experiences with the mechanical service itself are often positive, with customers reporting excellent work, fair treatment, and reasonable completion times. Technicians are noted for taking good care of vehicles, performing services like tire mounting, wheel balancing, and diagnostics with expertise. In emergencies, such as flat tires, staff have been known to go over and beyond, helping customers even near closing time with a great attitude. However, customer service interactions and the facility's atmosphere receive significant criticism. Multiple reviews describe encounters with staff as rude, with one customer service representative becoming irate over an appointment dispute, only resolved by a manager's intervention. The general vibe is described as lousy, with staff appearing miserable. Major complaints are directed at the waiting area and bathroom, which are called filthy and disgusting, to the point that customers leave to use facilities elsewhere. While the mechanical work is consistently praised, the front-end experience and cleanliness are noted as serious drawbacks.
