Home Improvements in Santa Fe, NM

“Damn good experience

Started my day trying to cut keys at four different hardware stores

Fifth time was the charm. They made three keys and were smart, polite, and efficient about it

Go here first Santa Fe - it’s THE hardware store”

“I purchased a new 6 burner 36" LP gas range to replace my 30 year old range for which parts are no longer available. I did the entire transaction on line with only two phone calls to their appliance department. Both times I spoke with Kim who was very knowledgable and gave me sound advice. The new one wasn't in stock but would be shipped directly to my house at no additional charge to me. I was advised of the delivery date and took Kim's recommendation for an installer. I contacted the installer and gave him the details.we agreed to keep the dialogue going via text messages. The trucking company contacted me with exact delivery information and I contacted the installer just to stay current on the project. It was agreed that they would remove the old range and take it with them. The trucking company delivered right on schedule and put the new range in my garage for safekeeping. There was no charge. I contacted the installer and we set a time to do the work. The installer showed up right on time and got straight to work. We started by unwrapping the new range to verify it's details. Next they removed the old range. After taking a door off it's hinges, they were able to get the range out of the house. They moved the new range in, did some minor work on the gas fittings, cleaned the floor and a carefully slid the new range into place. The electrical and gas hookups were tested and all seemed satisfactory. After checking the oven interior and installing the broiler drip tray, they started the oven which came on immediately. We then installed the control knobs for the range top and lit all the burners as a test, all was working perfectly. We assembled all the paperwork including shipping bills, stove manuals, etc. so that it was all in one place. The old range was then loaded into their tuck along with the packing materials from the new range. We went over the bill for the installation and agreed on everything before I paid them with a bank card. We all agreed it was a job well done and they were on their way. The installation took about an hour and a half total. The stove works perfectly and the door that had been removed to facilitate moving things had been remounted and worked as it had before. Nothing quite as satisfying as watching skilled professionals do an excellent job with no problems.”

“High praise and recommendations for the excellent customer service provided by Luis Raygoza (Supervisor) and Michael Vigil (Salesperson) at the TS Santa Fe, NM store. Their assistance and customer service was exemplary and they are a great asset and reflection on this TS store location. And as such, they have earned our high respect and return business!”

“It’s a very up and down store over time as managers change. My visit today was okay. Easy in and out and two people were pleasant (that’s good!) Found what I needed and a good clearance price on something. Sometimes this store is fine and sometimes it’s terrible.”

“Greate customer service. It's probably the best service I've ever received at one of your stores. Able, older gentlemen with a lot of knowledge. He knew exactly where everything was when asked by customers.
I was very specific as to what drill I wanted, but I couldn't find it. Able new exactly where it was at...up in the rafters. Yup, he drug the giant ladder from one aisle over to where the drill was.
Checking out, same treatment. Greeted with a smile, and sent off with "Have a wonderful day." Thanks, Home Depot!”