Metro by T-Mobile at 1965 Cerrillos Rd offers a wide range of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff, with several reviews highlighting excellent customer service from team members who answer questions and resolve issues efficiently. One employee, in particular, was praised for going above and beyond, providing great service and even assisting with a phone upgrade shortly after the initial visit. However, some customers have experienced inconsistencies between store staff and teleworking representatives, leading to confusion and wasted time. Despite this, the store is known for offering more than expected at a good price, with customers feeling satisfied with their purchases and support. Overall, the store is recognized for its helpful staff and quality service, making it a popular choice for prepaid phone plans and devices.
Yesterday went in and my husband and I bought three brand new phones, the lady who was working her name was Ashley she was amazing, she had good customer service and she helped us figure out the right plans and phones to get. If you are a metro customer and need a new phone and go to this store ask for Ashley she will help... read full comment
February 2026
A huge thank you the team they were a big help, fast and explained everything. They went above and beyond!!! Thanks again Stephanie, Ashley and Gabriel. Everyone there was very nice and helpful. Great customer service 👏
February 2026
Very helpful and knowledgeable, but as with other mobile stores once several customers come in the length of time for assistance slows down bit.
