Metro by T-Mobile at 1965 Cerrillos Rd offers a wide range of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff, with several reviews highlighting excellent customer service from team members who answer questions and resolve issues efficiently. One employee, in particular, was praised for going above and beyond, providing great service and even assisting with a phone upgrade shortly after the initial visit. However, some customers have experienced inconsistencies between store staff and teleworking representatives, leading to confusion and wasted time. Despite this, the store is known for offering more than expected at a good price, with customers feeling satisfied with their purchases and support. Overall, the store is recognized for its helpful staff and quality service, making it a popular choice for prepaid phone plans and devices.
I wanted to thank Pauline for all her help the other day when I stopped. In to purchase a phone ,She definitely answered all my questions and was very nice .thanks again.
November 2023
Thanks to Chris for being an awesome worker and keeping his cool even when we had a little mishap good and very transparent service ! Thanks Chris your the best !
October 2023
Ashley is AMAZING!! She helped me clear a buffalo mess!
