The Verizon store in Santa Fe offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently place orders online for in-store pickup, same-day delivery, or free 2-day shipping, with additional options like express lockers. The store staff are generally friendly and helpful, with several reviews highlighting exceptional service from employees such as Audra, Krystal, Alex, and Crystal. Audra is frequently praised for her excellent assistance, while Krystal, the manager, is recognized for her patience and professionalism, especially when dealing with complex issues like fraud department concerns. Customers appreciate how easy it is to set up new equipment, such as faster 5G modems, and the affordability of adding new lines to plans. Although there can be wait times and some frustration during visits, the staff handle concerns professionally and courteously. Overall, the store is known for its friendly and helpful employees who strive to provide a positive experience, making it a preferred choice for many customers seeking Verizon services in Santa Fe.
Huge thanks to Giovanny, I think that was his name. We had (3) visits to Russell Cellular to help migrate a phone to Verizon. Our hopes were low until we met Giovanny, who made everything happen stress-free. Greatly appreciated!
February 2026
Jovanny, Was awesome today great customer Service, Patient good sales men, And very helpful with Transfers both phones on my Account, And being a great bodyguard watch personal Devices, And A great multitasker Jerry
February 2026
Amanda at Verizon was a 15 on a 10 point scale …. Kind, patient, quick and efficient with an in depth of knowledge
