WaFd Bank, located at 809 St Michael's Dr in Santa Fe, NM, has been serving communities across nine western states for nearly 110 years. With over 200 branches and thousands of fee-free ATMs, it offers a full range of banking services, including checking, savings, and business banking for both large and small businesses. The bank combines digital banking tools with a focus on building relationships, aiming to provide straightforward solutions across all platforms. It has been recognized as Best Big Bank by Newsweek for three consecutive years. Customer experiences highlight a mix of positive and negative feedback. Many appreciate the friendly and professional staff, especially at the St Michael's branch, which features some of the best managers and employees. However, newer staff at the downtown branch have been described as inexperienced and sometimes rude. Service speed can be slow, particularly at the drive-thru, which can be frustrating despite the low volume of customers. One customer appreciated the quick resolution of a deposit issue with a staff member named Juliana. Overall, WaFd Bank is committed to helping its customers, with a reputation for good customer service when issues are addressed promptly.
