Firestone Complete Auto Care in Albany, NY has established itself as a reliable and customer-focused auto service provider since 1926. Located at 188 Central Ave, the shop offers a wide range of services including tire sales, maintenance, and repairs for all vehicle types. Customers consistently praise the friendly and respectful staff, noting that everyone treats them with kindness and professionalism. Many reviews highlight the helpfulness of employees like Kyle, Matthew, Calvin, John, and Mike, who go above and beyond to assist customers, even in urgent situations or close to closing time. For example, one customer appreciated the honesty and extra effort when their car stalled, with staff using their own vehicle to help start it and follow them home to ensure safety. The team at Firestone is also praised for their efficiency and attention to detail. Customers have experienced smooth processes, such as coordinating tire replacements, alignments, and inspections, often with fast turnaround times. In one case, a customer from Washington, DC, was impressed by Calvin’s professionalism, communication, and thorough service, turning a stressful repair into an easy experience. When minor delays occurred, the staff made up for it with gestures like offering a free tire, which customers greatly appreciated. Overall, Firestone is recognized for providing trustworthy, affordable, and high-quality auto care, making it a top choice for residents needing reliable vehicle service.
We started using these guys for inspections but when we had a flat they did there best to try to fix it vs automatically saying we needed new tires. These guy will be our go to from here on out!
January 2025
Everyone was so nice and treated me with respect. As a woman, I have had bad experiences at car places where I felt disrespected and degraded. This was the complete opposite of those negative experiences- will be returning for any and all of my car needs
December 2024
I was in a pinch, needing my tire changed before a trip, and despite being close to their closing time John and Mike were able to help me out. It was greatly appreciated and they provided quick, good service I recommend.
