Firestone Complete Auto Care in Albany, NY has established itself as a reliable and customer-focused auto service provider since 1926. Located at 188 Central Ave, the shop offers a wide range of services including tire sales, maintenance, and repairs for all vehicle types. Customers consistently praise the friendly and respectful staff, noting that everyone treats them with kindness and professionalism. Many reviews highlight the helpfulness of employees like Kyle, Matthew, Calvin, John, and Mike, who go above and beyond to assist customers, even in urgent situations or close to closing time. For example, one customer appreciated the honesty and extra effort when their car stalled, with staff using their own vehicle to help start it and follow them home to ensure safety. The team at Firestone is also praised for their efficiency and attention to detail. Customers have experienced smooth processes, such as coordinating tire replacements, alignments, and inspections, often with fast turnaround times. In one case, a customer from Washington, DC, was impressed by Calvin’s professionalism, communication, and thorough service, turning a stressful repair into an easy experience. When minor delays occurred, the staff made up for it with gestures like offering a free tire, which customers greatly appreciated. Overall, Firestone is recognized for providing trustworthy, affordable, and high-quality auto care, making it a top choice for residents needing reliable vehicle service.
Shout-out to Erin who allowed me to schedule a last-minute appointment. I live an hour away and was visiting a loved one @ Albany Med. Thank you, Erin, for your kindness!
March 2026
The team here is great, they're accommodating & reassuring every step of the way. I've had some awful experiences at other Firestones, this one really makes up for those past experiences.
February 2026
Erin was amazing! She kept me updated the whole time and even called to check in and let me know what was going on with my car. She really tried her best to get everything taken care of and made the whole process smooth. She was polite, easygoing, and very understanding. Great customer service I truly appreciate her help!
