Goodyear Auto Service is a full-service tire and automotive repair center. Customers describe the customer service as top notch, professional, and great, with very fast and efficient service. The waiting room is noted as clean and roomy. The staff is commended for working with customers, especially those in a time crunch or who need to be fitted in with little notice. They are able to perform a wide range of services from New York State inspections and standard maintenance like oil changes to more significant repairs such as replacing brake pads, rotors, starters, and tires. While many express overall happiness with the work performed, noting that their car felt better afterward, experiences with scheduling and wait times can vary. Some appointments proceed quickly, with repairs completed in about an hour, while others experience delays due to factors like lift availability or new staff learning processes. In such cases, management has been known to apologize and offer discounts or remove installation charges for the inconvenience. Regarding cost, some customers find the pricing for major repairs to be higher than anticipated, noting that it may not be the most economical choice and that shopping around could save money. However, others find charges for specific repairs to be reasonable. Prices for standard services like oil changes are seen as pretty standard. The labor rate is posted clearly in the lobby. Overall, despite some concerns about cost or occasional wait times, many customers recommend the place and state they would return, especially if in a bind, because the staff is knowledgeable and gets the job done reliably.
Employees were not helpful regarding “sensor” questions. We’re very short on the phone and when I ask for any solution that I could possibly try. Overall, their service on my vehicle had no issues.
December 2024
The staff did a great job with changing all fluids and installing the new tires.
April 2024
quick service helped me out in an emergency situation, in and out in 30 min! The best!!!!
