The Hilton Albany is a centrally located hotel with convenient parking and various dining options within the hotel. Its prime location near the State Capitol makes it a popular choice for visitors exploring Albany. Many guests appreciate the friendly and helpful staff, especially praise goes to Tina at check-in, Erika in sales, and several team members like Tony, Eric, Matt, and DaShanna, who contribute to a positive experience. The hotel’s lobby is often described as spotless and attractive, and the walkability to nearby amenities is a plus.
However, guests note that the hotel could use some improvements. Several reviews mention that rooms and hallways sometimes have issues such as stained carpets, broken fixtures like shower rods and door panels, and surfaces that are not always thoroughly cleaned. Some guests experienced broken or missing items, such as fridge doors, closet knobs, and a lack of hand soap or body wash in bathrooms. There are also reports of rooms with rattling vents, peeling paint, and broken thermostats, indicating that the hotel needs some TLC. Additionally, certain room phones are broken, and some guests faced delays in service, such as waiting hours for fridge deliveries or towels.
Despite these issues, guests find the rooms comfortable with good bedding and bathrooms, and appreciate the hotel's walkability and parking facilities. Overall, the Hilton Albany offers a good location and friendly staff but would benefit from repairs and better maintenance to enhance the guest experience.
Nice hotel. Clean and comfortable accommodations. The outside area could use a good cleaning. The parking garage next door is convenient.
September 2026
Tehillah at the front desk is amazing. Bright smile. Very welcoming and knowledgeable. Exactly who you want to see when you first arrive at a hotel. Well organized too. Great job!
September 2026
Complimentary breakfast was not offered. It was $26 per person to eat at the hotel we were staying at. Parking garage height limit is short. If you can’t fit in the parking garage, you have to park on the street. Not super impressed…
Property Amenities: Multilingual staff, Breakfast available (surcharge), Elevator/lift, Express check-out, Safe-deposit box at front desk, Spa tub, Porter/bellhop, Conference center, Bar/lounge, Business center, Computer station, 24-hour front desk, ATM/banking, Meeting rooms, Concierge services, Gift shops or newsstand, Wedding services, Snack bar/deli, 24-hour fitness facilities, Conference space, Dry cleaning/laundry service, 24-hour health club
