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“Was awesome I always have a Great experience here service is Phenomenal prices as well Mr Azim always comes through for me I dropped my phone in water so needed a phone Asap Greatly appreciative and thankful !!!”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“Hi, im a customer of Metro by T mobile and I have been to this store located at 465 Central Ave and metro the Manager Adeel Ali who got me an amazing Deal for keeping my same number with an upgrade device with good Accessories I needed. Highly recommend. Thank you.”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“Dino was an actual godsend. I originally went to the Queensbury location and had an awful experience. Dino was kind and efficient. I will absolutely make the hour+ drive in the future!”
“Jamel was amazing, he knew what he was doing very well and made sure to handle my transfer to AT&T one of my best experiences. Amazing representative for the brand, 10/10 service!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“I had an amazing experience at this Metro by T-Mobile location! The staff were incredibly friendly and knowledgeable, taking the time to answer all my questions and help me choose the best plan for my needs. The store was clean, well-organized, and had a great selection of phones and accessories. They even helped me set up my new phone right there in the store! I couldn't be happier with the service and will definitely be returning for any future mobile needs. Highly recommend this store!”
9AM - 6PM
87 Central Ave, Albany
Mobile Phones
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“I walked into the T Mobile Store at Crossgates Mall today (they are mainly a service location, and they do sell accessories, Apple Watches) and want to express my huge appreciation to the team there. They are the most friendly and helpful team ever! Katelyn was super patient, encouraging, kindhearted and extremely knowledgeable. She helped me through set up for two new recent purchases, walking me through each step, answering all of my questions, and alleviating the challenges that comes with working with new equipment. I would highly recommend this T Mobile location!”
“I was treated very well, here. I switched from another carrier to Boost within minutes. This store made it so easy, and I walked out with a brand new, much faster, free phone. Thank you!”
“Very helpful answering customer questions with problems related to Boost having tech problems .
Since I became a new customer 5 months ago, I keep running out of high speed data toward the end of the month, even though I am on a $40 dollar plan, which gives me 15 gigs of high speed data.
My phone indicates from my Settings that I only used about 1.5 Gigs, but I can't use my Internet, I only can use my call feature !
This happens every month !
I called Boost customer service and they say they are having tech problems , but it will take about 2 days to fix my loss of my high speed data !
The customer service representative stated that many customers are experiencing this horrible issue !!!
The rep stated she would give me $40 credit for next month and promised me that she would send in a Service
Ticket to her tech department, so it would get fixed permanently and no more crisis at the end of each month again !
I asked her are you sure because I am ready to blow a gasket !
She assured me that my recurring horror story would be fixed and to call back in 24 hours to double check on how fast the repair is being made and get a Status.
So I will call at noon today and see how Boost is doing fixing my problems.
I am not happy with Boost corporate team on how they respond to customers problems . They should give customer service more powers to help customers. Right now I get the feeling that customers get a big run a round.
If my problem is not fixed later today I will go to Verizon or T mobile and see if they can give me good service each month without my getting high speed data that I pay for.
,”
“All of the staff were super helpful while I was trying to trade in and upgrade my phone! Omar was super patient while I picked the one I wanted and walked me through the whole process!!”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“I genuinely was having the WORST DAY OF MY LIFE yesterday when I went into Apple to get my phone fixed, and Tolu who helped me genuinely turned my day around. He was so sweet and funny and personable and was very clear about exactly what was wrong and exactly how it would be fixed. I really appreciated him and I hope he knows that he’s wonderful.”
“Very happy with Khristy at this Verizon Store for helping me switch over my Cell Phone Services to Verizon. Khristy was very patient and kind and friendly and explained everything in detail. She deserves 5 Stars!!
Payton the store manager was very helpful too.
A Big Shout out to this Verizon store! Thank you very much Khristy!!??”
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“The gentleman was a joy to work with. He took his time and explained everything thoroughly. He made sure I got exactly what I wanted without any hassle whatsoever. I would recommend him for excellent service and quality assurance.”