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“Every time I show up here I receive nothing but excellent customer service especially from El.He has been nothing but extraordinary! Definitely will be returning in the future.If you need anything from a phone store this is the place!!”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“This is the telephone company that I currently use. My expectation at the moment is not that good. At first they gave me a lot of internet and some benefits have currently been taken away from me. I think their quality has dropped a bit.”
10AM - 8PM
18 Wolf Rd, Albany
Mobile Phones
“Last Thursday march 13, 2025 was my first visit to a corporate store and was helped by employee called TC. She was fantastic and very knowledgeable. Sge got me on a plan I could afford because T Mobile put me on a major price increase I couldn't afford. She got me on a plan called choice 55. She went above abd beyond the call of duty to keep me with TMobile. I appreciate what she did for me very much. Excellent employee. My name is George.”
“The woman that helped me last Sunday was amazing. She not only fixed a bug in my phone but helped 3 other customers while doing it. She deserves recognition for her ability and kindness.”
“Harry was wonderful at Metrco PCS on Central Ave in Albany. I needed to get a new phone. He transferred all of my info over and arranged all my icons like I previously had. It was seamless, plus he is such a nice guy!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
9AM - 7PM
87 Central Ave, Albany
Mobile Phones
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”
“Came into the store to activate a new phone after losing my previous; Dontay was my att rep and provided a great experience. Efficient, pleasant, and easy to work with. Thanks for making a stressful situation such a breeze!!”
“I Had Andrew help me out in the T-Mobile store in Crossgates. He went the extra mile, made sure my plan was better and more efficient. He upgraded my phone and throw in a ton of free bees to ensure I was happy with the business.”
“I was treated very well, here. I switched from another carrier to Boost within minutes. This store made it so easy, and I walked out with a brand new, much faster, free phone. Thank you!”
“My husband and I received EXTRAORDINARY customer service from Kavon Walker on two occasions this week as we made the switch from FIOS to Spectrum and for new mobile service. Not only was he extremely helpful, he was kind, patient and personable. Kavon is a real credit to Spectrum and he is to be commended.”
“Very helpful answering customer questions with problems related to Boost having tech problems .
Since I became a new customer 5 months ago, I keep running out of high speed data toward the end of the month, even though I am on a $40 dollar plan, which gives me 15 gigs of high speed data.
My phone indicates from my Settings that I only used about 1.5 Gigs, but I can't use my Internet, I only can use my call feature !
This happens every month !
I called Boost customer service and they say they are having tech problems , but it will take about 2 days to fix my loss of my high speed data !
The customer service representative stated that many customers are experiencing this horrible issue !!!
The rep stated she would give me $40 credit for next month and promised me that she would send in a Service
Ticket to her tech department, so it would get fixed permanently and no more crisis at the end of each month again !
I asked her are you sure because I am ready to blow a gasket !
She assured me that my recurring horror story would be fixed and to call back in 24 hours to double check on how fast the repair is being made and get a Status.
So I will call at noon today and see how Boost is doing fixing my problems.
I am not happy with Boost corporate team on how they respond to customers problems . They should give customer service more powers to help customers. Right now I get the feeling that customers get a big run a round.
If my problem is not fixed later today I will go to Verizon or T mobile and see if they can give me good service each month without my getting high speed data that I pay for.
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“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
“I genuinely was having the WORST DAY OF MY LIFE yesterday when I went into Apple to get my phone fixed, and Tolu who helped me genuinely turned my day around. He was so sweet and funny and personable and was very clear about exactly what was wrong and exactly how it would be fixed. I really appreciated him and I hope he knows that he’s wonderful.”
“Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.”
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“I'd like to thanks store Owner Mr Hazim & Azim cuz both are tremendous Brilliant and helpful. I got very good deals.very patiently they transferred everything to my new ph.”