Apple Crossgates is praised for its fabulous staff and excellent customer service. Many reviews highlight the helpfulness and professionalism of team members, who provide clear explanations and support, especially for seniors or those facing challenges with technology. Customers have shared positive experiences, noting how staff members like Tolu and Jeffrey turned stressful situations into pleasant ones with their kindness and humor. However, the store can get quite busy and loud, leading to long waits for assistance. Some customers mentioned the lack of seating and the need for clearer ways to identify who needs help. Overall, Apple Crossgates is recognized for prioritizing customer care and creating a welcoming atmosphere, despite occasional crowds.
4.5 Staff was knowledgeable, friendly, informative and patient. Answered questions and good teachers. TY
April 2026
I have good experience with the place good customer service
April 2026
Absolutely superb from my computer not starting up to driving an hour and being assured, I would get a computer when I got there Gabby was my main genius Josh Matt and erin all amazing In and out New neo All info transferred and priced right In 1 1/2 hours
