Verizon Business Services is known for its professional and smart customer service representatives who are able to efficiently resolve customer issues. The staff is described as fast, friendly, and knowledgeable, with one representative named Willie making the experience comfortable and seamless for customers. However, some customers have noticed a decline in customer service quality, with difficulties in checking in and issues with order processing that the local staff tried their best to address, despite limitations from the corporate level.
Very helpful. The professional and smart customer service representative was able to fix the problem that another store in another city just sent me to Verizon help call line.
February 2024
Very helpful. The professional and smart customer service representative was able to fix the problem that another store in another city just sent me to Verizon help call line.
February 2024
Fast, Friendly and Knowledgeable! We need to add a business number to one of our phones. Willie made our experience comfortable and seamless. He even took the time to show my wife how to switch between numbers on her device.
