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“It’s hard to believe that the level of service provided in this store still exists. After ordering microwave online I got text message in about 20 minutes that my order is ready. When I came to the store, very polite and highly professional sales person prepared paperwork within one minute. And next two minutes the microwave was loaded in my car. The whole thing was almost too fast. You make your competitors look terrible.”
“Gino was very helpful in showing me to the refrigerator that I wanted. He was fast, efficient, respectful and provided me
With excellent customer service. He was
Diligent in foreseeing any delivery issues and took the time and precautions to make
The delivery seamless I would definitely seek Gino,’s services for
any of my future purchase needs.”
“Chris is an excellent sales man, approved me for the card and now I’m getting my 77inch Samsung OLED, Ramon was also great at the end. Excellent and Gracious service!!! Great people!!!”
“I ordered an over the range microwave online and picked it up in the store. The employees were courteous and efficient. It was brought up in a few minutes and placed in the back of my car. Best place to get any new appliances by far.”
“Wonderful honest people great product. I’m very happy I went there now. I can have a good night sleep after suffering for 30 days with a damage Sleep Number bed that I paid thousand of dollars for mattress firm give me more comfort deep sleep peace of mind for quarter of the cost, thank you again. I am forever grateful”
“I recently bought a fridge and had an excellent experience! Brian was super helpful and made the entire purchasing process quick and easy. He took the time to answer all my questions and made sure I got exactly what I needed. Highly recommend—great service from start to finish!”
“I think that a pick up option for purchasing is very convenient. I can buy what I need and pick it up at the closest store location. Evetything works out fast and easy: instructions are clear, the store personal is friendly.”
“The representative that helped me was Mizan he was very nice. He helped me so much gave me all the time and appreciate him so much. He explained all the tv features and what are some stuff good at. I would review him 5 out of 5.”
“I made a recent purchase with Sydney. I appreciate her help and knowledge. That a week later with her assistance, I returned and made another one. Thank you for the amazing customer service.”
10AM - 8PM
1539 Forest Ave, Staten Island
Mattress Stores
“Today I walked into mattress firm unsure of how to buy a mattress or even things to look for.
Sometimes it can be scary going in and not knowing what to look for or buy however, Luis really took his time today and explained the difference in mattresses, price ranges, and also how to keep your mattress in good shape.
Luis prepared everything for me and set up my delivery date in hopes of a seamless delivery.
Thank you Luis for today ! You were awesome !”
“Jason was a fantastic help and really knew his stuff. They work with you and I ended up with a better price than I could have gotten online. Can’t recommend enough !”
“Kendell was exceptional! He started off by giving the comfort test, took the time to understand my sleeping and comfort preferences, was honest, friendly and extremely knowledgeable. Really top notch service at this location. Left with purchasing my new mattress which I am very excited about!”
“My husband and I had a great experience purchasing our mattress and pillows from the Bensonhurst Mattress Firm. Our Sleep Expert was Baoyue (Bonnie), and she was definitely an expert on the product. She was very knowledgeable, helpful, patient and very sweet. She was not pushy at all, which we loved. We can’t wait for our mattress to arrive. Thanks for the great service Bonnie!!!”
“Excellent customer service. Bryan and the team were so accommodating and helpful (also welcomed our little dog to try our new mattress!)
Totally worth the trip into the city!”
“Went in to purchase a PS 5. The salesman Matthew provided excellent service. One of the easiest and quickest transactions I've done. Definitely asking for him next time I go.”
“This was my first time buying a bed, and honestly, I felt a little nervous even after days of researching online. Luckily, I met Moncef, who was incredibly friendly and patient. Since I’m not a native English speaker, Moncef made an effort to use simple language, helping me understand the pros and cons of different bed frames and mattresses. I will definitely recommend Mattress Firm to my friends in the future.”
“Marc Tolentino IS AMAZING! He bent over backwards to make sure that I was happy. Not only was he a pleasure to deal with but so generous hearted! Marc is less usual than your typical sales person and a company could definitely cannot get better than him. I would send any friends looking for a mattress to him.”
“Hi, I really appreciate your help the sellers man was very knowledgeable, friendly and have nice personality, I will refer the store to friends and for sure I will purchase more for your store, All the best, Happy Holidays.Patricia Butler”
“Boakye was funny, friendly, and helpful. I found a wonderful pillow that fits my husband’s sleep style (and on sale!) with his help. Purchasing was easy and a no-brainer. Absolutely recommended to go shop at Mattress Firm.”
“If you're gonna go to this location, make sure to see Angelica. She was friendly, professional, and helped answer all of my questions. Plus she helped me find a great mattress and made sure it stayed within my budget. Thank you Angelica for your great service!! Looking forward to many great nights of sleep ahead!”
“Hi, the experience and the customer service at Northern Blv location was great, Yuri is the best to assist you with any purchase and any decision, he is gentle and patient. We bought a King size bed and a 3 pieces sofa! All great”
“I had a wonderful experience at Mattress firm New Boulevard...so much so that I almost fell asleep on the Mattress. Alexander was on point with everything I needed to know.”
“Patrick was our sales representative at the Greenpoint store and he was extremely helpful in our selection & purchase of a new mattress and adjustable bed frame.
He’s a rock star!!”
“Salesman Nicholas S. Is wonderful and so helpful. One of a kind. The delivery guys Yordi and Joel were awesome and polite. Honestly, your staff is great and minimized issues of furniture's quality. They all worked very hard and well together to help us! Millions of thanks to everyone involved.”
“Thank you very much for your help, Laurie!
Your customer service, kindness, and professionalism make a difference for your customers. I do appreciate your help!”
“If you are shopping for a mattress this Is the place to go! They have a new state of the art store design that makes reviewing and testing mattresses super easy and highly customer friendly. The staff are warm, friendly, knowledgeable and helpful but without pressure. I rate my experience with all A's!”
“I visited the store in Chelsea and was immediately greeted by Marcia and had an exceptional experience! I have worked in retail for over 25 years in an executive position, and am usually disappointed with the service I receive in general these days...I was pleasantly surprised and elated with my experience. She asked the right questions, took time to make sure I understood all aspects of what I was looking for and needed within my budget. As I was testing out several mattresses she continually checked on me and answered all questions I had and gave me all the information I needed to make an informed decision. Marcia is extremely professional, efficient, informative and on top of that a very kind individual. She is a tremendous asset to your company and I had a phenomenal experience and look forward to getting my mattress and adjustable base. She deserves the highest of accolades, you are very lucky to have her as a part of your team.”
“I recently purchased a mattress with Andy at Mattress Firm. I had a great experience and would like to share mine. Andy was an amazing communicator and really took the time to understand my sleep style. It's awesome that he showed me different models and helped me find the perfect bed. And to top it off, he got me a fantastic deal! That's definitely a win-win situation. I would highly recommend Andy from mattress firm to anyone looking for a new mattress.”
“Fernando was incredibly helpful & informative about all things for maximum sleep experience! We got a top of the line mattress & righteous pillows - So satisfied with our experience!”
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“Just left PC Richard’s in Bay Ridge, Bklyn after buying a new refrigerator from Mr. B. today. He was extremely helpful and knowledgable about his appliances. He even looked up my old fridge to compare the differences so I won’t be disappointed. I also purchased a 5 year extended service plan. What I liked is that I felt I had personal service and I can always go back to him if I need to. So thanks for the personal service!”