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“Yosef and Richie were gems! They used teamwork to guide me to the appliances I needed. Yosef is very funny, and actually very knowledgeable on the inner workings of the appliances! I love a good compare and contrast. Great experience 10/10!”
“I had a very great experience with Samuel during my exchange process. He was able educate my partner and I on the different beds we needed based off the experience I was having with the current one. The process was quick and easy and I look forward to receiving my new mattress in the mail. Thank you so much.”
“Gino was very helpful in showing me to the refrigerator that I wanted. He was fast, efficient, respectful and provided me
With excellent customer service. He was
Diligent in foreseeing any delivery issues and took the time and precautions to make
The delivery seamless I would definitely seek Gino,’s services for
any of my future purchase needs.”
“Chris is an excellent sales man, approved me for the card and now I’m getting my 77inch Samsung OLED, Ramon was also great at the end. Excellent and Gracious service!!! Great people!!!”
“I have been coming to PC Richards on Kings Highway for over 20 years. Luis Prescott has been my salesman for 20 years. He has always guided me to make the right choices in appliances. I have never had a problem with service contracts, deliveries and even an occasional return. He is an honest and knowledgeable salesman. Thank you PC Richards.”
“I ordered an over the range microwave online and picked it up in the store. The employees were courteous and efficient. It was brought up in a few minutes and placed in the back of my car. Best place to get any new appliances by far.”
“I recently bought a fridge and had an excellent experience! Brian was super helpful and made the entire purchasing process quick and easy. He took the time to answer all my questions and made sure I got exactly what I needed. Highly recommend—great service from start to finish!”
“The representative that helped me was Mizan he was very nice. He helped me so much gave me all the time and appreciate him so much. He explained all the tv features and what are some stuff good at. I would review him 5 out of 5.”
“I made a recent purchase with Sydney. I appreciate her help and knowledge. That a week later with her assistance, I returned and made another one. Thank you for the amazing customer service.”
“Rasheed helped me with my choice of mattress. He explained and informed us reg our choice. Educated us more for what we needed. He was a grate help and the location was convenient for us”
“I had such a pleasant and pressure-free experience at this store. Mousa and the rest of the staff were so welcoming, helpful and patient and I feel very confident in my purchase!”
“Jason was a fantastic help and really knew his stuff. They work with you and I ended up with a better price than I could have gotten online. Can’t recommend enough !”
“I rarely leave a review but after my experience with Greg at the City Point location I was moved to express my gratitude. He was professional, courteous and went above and beyond to answer my questions and help me out. Excellent customer service! This person needs a raise.”
“Went in to purchase a PS 5. The salesman Matthew provided excellent service. One of the easiest and quickest transactions I've done. Definitely asking for him next time I go.”
“I had a wonderful experience at this Mattress Firm thanks to Anthony.
He was incredibly friendly, patient, and honest throughout the entire process. He took the time to understand what I was looking for and guided me through the options without any pressure at all.
Anthony truly cares about helping customers find the right mattress, and it shows. His professionalism and genuine kindness made the whole experience easy and enjoyable.
If you visit this location, I highly recommend asking for Anthony.
He’s one of the best salespeople I’ve met — knowledgeable, trustworthy, and amazing to work with.”
“Ms. Angelica was an absolute pleasure doing business with. She was extremely efficient and very knowledgeable about the mattresses in the showroom. She did not come across as a salesperson just trying to make a sale. She wanted me to be happy and satisfied about my purchase. So if any of my family or friends are in need of a good mattress, I'll tell them to go Mattress Firm and ask for Ms. Angelica. They won't be Disappointed!”
“Jordan was super knowledgable and helpful in helping me select a new mattress. He took time to work with me, was not overly pushy or salesy - I really appreciated it!”
“Great Quality Products ?.
Great Service ?.
My bed took two to three-week or more for delivery ?.
Set up and Review of bed ? and sheets was flexible and flawlessly done. ? ? ? worth the wait. Love ❤️ ? ?”
10AM - 7PM
1539 Forest Ave, Staten Island
Mattress Stores
“My bride and I needed a bed or our guest room. Mattress Firm has been our primary mattress provider over the years. They did not disappoint. Their sales agent helped my bride to make a decent mattress selection and frame. What made the sale more wonderful is Mattress Firm bent over backwards to get the products delivered in “two days”. Totally over and above any reasonable expectation. I’m very grateful. Thank you. Certainly, a customer forever.”
“A big company in NYC, you may not expect the most intimate customer service, but at this Mattress Firm, it seems like warm hospitality is a trait encouraged in the entire team.
Elvin, Musarat, and Moe all went above and beyond to make sure I received my mattress in time- as well as the pesky insurance paperwork needed for certain buildings.
Don’t be afraid to come into the store and chat with this staff about your needs.”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
“My husband and I purchased a beautyrest black firm mattress today with Alexander from Mattress firm. We had the best experience with him and this store. He was able to help us understand the importance of an excellent mattress and understand our sleep habits. He was patient and knowledgeable.”
“Excellent! Our salesperson Jacob was wonderful: knowledgeable, professional and very kind. He helped us find a mattress that satisfies both my partner’s and my preferences and we look forward to sleeping on the new mattress soon for the upcoming holiday season!”
“Raz was extremely knowledgeable, patient and helpful as I took my time to test out multiple mattresses. Then she helped me figure out 0% financing so it was a great experience all in all!
I am back to edit my review. While the above is true, and the delivery was totally excellent, I was told that for a Black Friday special offer, I was receiving an adjustable base. I had a conversation with Raz about my captain’s bed with drawers that I cannot do without. She clearly told me that the legs of the adjustable base could be removed and the base placed on top of my captains bed. While it’s true that the legs of the base are removable (clearly just for purposes of packaging), the adjusting mechanism is underneath the frame and therefore it cannot be used on top of the captains bed. I am supposed to be getting back the extra $50 I paid to have the base set up during delivery, and could pay several hundreds for another adjustable base that would work, which I won’t do. I am happy with my mattress, but somehow it doesn’t seem right that I was offered a gift that couldn’t work for me.”
“We bought a mattress from Mattress Firm - Richmond Ave and it was very amazing experience, we able to check various options and able to choose exact mattress for our budget and the requirements with the help of amazing staff member *Mr. Calogero Dimaggio*. Thank you very much for your entire support and we're highly recommend Mattress Firm - Richmond Ave for everyone.”
“Hi, the experience and the customer service at Northern Blv location was great, Yuri is the best to assist you with any purchase and any decision, he is gentle and patient. We bought a King size bed and a 3 pieces sofa! All great”
“Went in for a new mattress since ours went kaput overnight and Wood was the most helpful in selecting a new one. He understood all of our issues, whether physical or financial, and explained everything to us with such detail that it was hard not to understand. If we ever need another, we’re going right to him!”
“I went to this location to buy a mattress for my 91-year old mother. As soon as we walked in the salesman was very courteous and welcoming. He answered all our questions and addressed all our concerns about the type of mattress we were looking for. He showed us every sample available and was very patient with my elderly mom. He found her exactly the mattress she was looking for. I highly recommend this location.”
“Lori is an absolutely amazing salesperson p. It is rare to find anyone so knowledgeable and so helpful and so pleasant to deal with. I will be happy to recommend her to anyone who is looking to buy a mattress. I am more than satisfied with working with her.”
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“Just left PC Richard’s in Bay Ridge, Bklyn after buying a new refrigerator from Mr. B. today. He was extremely helpful and knowledgable about his appliances. He even looked up my old fridge to compare the differences so I won’t be disappointed. I also purchased a 5 year extended service plan. What I liked is that I felt I had personal service and I can always go back to him if I need to. So thanks for the personal service!”