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“Wow can’t believe all the bad reviews. First we went to the store in Blasdell, ny. Our salesman was great! We picked a mattress and it was delivered, after getting it we noticed that it did not fit our king size bed frame. We measured and sure enough the measurements were not what they should be for a king mattress. We went back to the store and told our salesman and they were reordering a new one, 2-3 weeks. After sleeping on it for a week my husband and I were both experiencing low back and hip pain, it was not the comfort we were looking for. We head back to the store and the stopped the reader and we picked a new mattress. We were told up from the first visit that if this were to happen and we picked a mattress the second time that was cheaper than the first we would not be reimbursed and that there was a $75 charge for returning a mattress. Our new one was $300 cheaper, we did ask about being able to maybe purchase a mattress for our daughter with the difference but that was as a no, kind sucks but I’d rather be out a few hundred than stay in a bed I was not comfortable in. Our second mattress comes and so far so good! I hope it works out because you are only allowed 1 return.
Not sure if it was the customers not listening on some of these reviews or poor sales person but our guy was great and gave us a very bit of info the very first visit!”
10AM - 9PM
3770 Union Rd, Cheektowaga
Mattress Stores
“We’ve gone to this particular store several times through the years and find it very reliable. I love that they greet me at the door, make an effort to understand what I’m looking for, and patiently show me every item until I’ve made my decision.
Recently, particularly terrific service was given by Kervin, and by Dave G.
Both were able to guide me to the items I was looking for and offer honest comparisons between various options. This is our go-to store!
Also, of note, it is spacious and easy to navigate if a customer uses any assistive devices (wheelchair, walker), unlike some other local stores that are more tightly packed and have throw rugs in places that can snag.
Overall five star experience whenever we go there!”
“We had the pleasure on Sunday to meet and work with Nicole. She was very professional and fantastic with our three girls in the store!! We planned on just looking around see what our options where and ended up falling in love with a beautiful comfortable mattress made right in buffalo. Nicole went above and beyond to make sure we got the best deal and best mattress for our needs. Not only was the store experience fantastic but the two gentlemen who delivered our mattress did an amazing job!! Thank you for all your help and we are looking forward to restful nights ahead.”
10AM - 9PM
1650 Walden Ave, Cheektowaga
Mattress Stores
“Store Manager Zach was extremely helpful when we were looking at bedroom furniture. He was attentive to the customers without putting any pressure on us to buy. He also made sure that our items were available for quick delivery. He was a very personable guy with a sense of humor that made the experience far less stressful.”
“The salesperson was extremely helpful—this was my second time working with him, and he once again took the time to understand exactly what I was looking for. He walked me through all the available options and made sure I was supported throughout the entire process. Follow up and communication was key and the reason I returned and purchased from Ashley Furniture again.”
“My lady and I roamed around their massive inventory and were pleasantly assisted, not harassed at all by Brandon. (He's not looking over my shoulder as I type this). We are very happy to say we left with making a very large purchase with the assistance of Morrigan. We will be back.”
“John was knowledgeable and answered all our questions. We came back later in the day to purchase our sofa we decided on and he and the finance team quickly processed the order and set up delivery. Always professional and friendly. This is why we like coming to Raymour and Flanagan.”
“This store is fun to shop in. Roger is so helpful and stands behind everything he sells. We bought a bed made by the Amish and it is the most comfortable bed we have ever had. We ordered a new frame for the bed also and he kept in touch while we waited for delivery. I would definitely recommend shopping here.”
10AM - 9PM
3464 McKinley Pkwy, Buffalo
Mattress Stores
“Worked with Brad who was very professional and not pushy. He was able to answer all my questions and give me prices on items of interest with no hassle or pressure.”
“John was absolutely amazing, even tho I was just buying a pillow he helped me find the best one in my price range and made sure it was perfect for me. He has a great personality and doesn’t shove things in your face like normal sales people he genuinely helps you find what your looking for. I loved my pillow so much I went to see him to buy another one a week later. Kyle was a lot of fun too we talked about getting our nails done!”
“We bought our mattress here after spending $2000 on a piece of junk from Raymore and Flanigan. Our new mattress is incredibly well made, comfortable and has good support for my husband-- he has bone cancer. I highly recommend this store to anyone looking for good product,fair price and trustworthy associates.”
“Josh was extremely helpful, knowledgeable and friendly. I did not feel pressured at all, and will definitely recommend him to anyone considering purchasing a bed and/or pillow. He was courteous to both me and my mother-in-law when we arrived at the store and answered all our questions. I would definitely work with him again. Thank you, Josh!”
“City Mattress is the premier mattress and sofa bed retail establishment...known them for 40-years from Rochester...excellent reputation and high-quality, lasting, proven name brand products, professional set up and followup. Large store network. Stephen J. Cavuoto”
“I’ve been working with KW appliances for a few years now and have purchased multiple appliances from them plenty of stoves fridges, and anything in between. I have been happy each and every time if there was an ever an issue to arise, they were quick to fix it and it’s always great to go into the store with great customer service! I’ll be shopping with them for many more years to come!”
9AM - 5PM
101 Benbro Dr #100, Buffalo
Mattress Stores
10:30AM - 5:30PM
919 Broadway, Buffalo
Mattress Stores
“I dropped into this place on a whim and had no idea it's a long-standing locally owned business. Apparently my grandmother got a set from there years ago lolI purchased a set of end tables and saw a few other items I liked. Larry made the purchase smooth and I liked that they had someone to carry the furniture out to the car. Great price for the set I brought”
“Best place to buy mattresses in wny if not the country, and they stand behind what they sell. They also deliver it super fast and help with setup. My mother in law loves her new bed.”
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“Very very very good service...Robert helped me alot. explaining all I needed to know about my new Tempurpedic Bed that I purchased..I would recommend the humburg location for any bedding purchase you need now or in the future...Ask for Robert...you won't be disappointed”