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“Rushed to the Post Office after work to get there before they closed. Literally made it by 2 minutes. I had to file paperwork to open a PO Box. I was greeted by Ar-Nay who took the extra time to help me even though it was after 5pm. She was so kind and helpful. She didn’t rush me at all. Because of her I was able to cross something off my to-do list without having to come back another day. Thanks, Ar-Nay!”
“Just had to give a shout out to Victor specifically who went out of his way to be accommodating and quickly re-package some of my packages this morning in order to be more cost efficient and practical- which he didn't have to do! He truly cares about his customers and his kindness made my day. Thank you!”
“This post office has a great staff and one of the nicest and most helpful postmasters that I have met in all my years -- keep up the good work!!! I recommend this place to all my friends and neighbors.”
“I always ship my packages from this location. I have never had a problem. Great staff and Great service. Sometimes there is a line but, it goes quickly. There are plenty of parking spaces in the lot.”
“I'm constantly reminded that I should always come here any and every time I go to the Smithtown location.Never once have I had one single issue here in fact the service here is always very respectful and they go out of their way to be helpful and friendly. If you go to Smithtown you will most likely be greeted with the exact opposite service. Do yourself a favor, don't go to Smithtown.”
“I love this post office. The people are very nice, friendly and helpful. Even if there is a line, it moves quickly. They never have a problem answering a question. I would recommend it more but I don't want it to get more crowded.”
“Great experience in getting the chance to mail a Package to a loved one. Would use them over and over again. However the Automated system does not recognize certain commands to allow me to speak to someone about prices for mailing a package.”
“USPS of STONYBROOKBravery Honor Loyalty Sacrifice On the frontlines to our communities in unwavering commitment and dedication honoring state and federal guidelines.... equipped in PPE. To the call of duty in these critical times operating in top priority for customer fulfillment.collaborated with Ups SurePost bring prestige first class service to residents and businesses. In professionalism, respect, and great dignity.Structural HonorService Excellence”
“The staff are hard working and considerate. They are equipped with great skills, learned through experience.They deserve to be treated with high regard for dealing with difficult tasks.I am a real customer.”
“USPS of EAST ISLIPBravery Honor Loyalty Sacrifice On the frontlines serving our communities in unwavering commitment and dedication honoring state and federal guidelines operating on top priority for safety. To the call of duty in these critical times for customer fulfillment collaborated with Ups SurePost bringing prestige first class service to residents and businesses. In professionalism, respect and great dignity.Structural Honor Service Excellence”
“Small Post Office and Understaffed it seems every time I go there. Which is fine...its OK. There is always an older women there with short hair. Positive attitude and pleasant no matter how ignorant, arrogant and/or inpatient people are. SHE IS THE MVP!Also I have had issues with packages in the past not getting there when they should as of lately (understandable consdering the times) and tacking information not being updated on the website. I call the store with tracking info and they go above and beyond calling plants to find out where the package is and calling me back with updates!Staff at this store A++++ lucky to call them my local/home PO.”
“I am not from Islip, but from Queens, NY and was visiting a relative. I lost my receipt but two weeks ago, I was sending a package out to Florida, for my niece's birthday. Postal Clerk Mary attended me, as I walked in. She was engaging, warm and asked all the pertinent questions related to my shipment. She even asked if I needed stamps and I had forgotten, that I DID NEED stamps!I wish every Clerk in the US Post Office was as endearing, proficient and professional as: MARYI'm sorry I lost the receipt but I hope someone on the job or neighbor sees this post and that it brightens MARY'S day, as she did mine.”
“Personally, I love this post office. The two women who work at the front are always so helpful, even after I ask them the same questions about postage over and over again lol.”
“I would not believe a review that starts with "This is the worst post office in Suffolk County" unless you believe said person visited the well over 100 post offices in Suffolk County. Hardly ever a line, staff is always courteous and friendly. Would not blame them for following federal regulations or a delay that happened on the road probably in another state.”
“Great people at this location! Very quick, professional, accurate & friendly. I've been coming to this location for 20+ years and have never had an issue.”
“I've been going to this post office since 1998. The staff over the years have always been helpful and nice. Even during the toughest times of the year such as April15 tax deadline, and holidays were they are a bit tired and drained from some of the customers which I had seen ahead of me be not so nice, the employees still are kind.I did see someone write a review they were there 5 mins before closing and doors were locked. Maybe it was the one day they closed early. Maybe the person that wrote the review watch was fast. Any which way, I still think the customer service is excellent !”
“My family and I moved to Bay Shore 4 years ago, we've met a lot of friendly people but the BEST of all was our postman "Craig" he's professional and courteous, always has a charming smile, and most of all handles our package and mail with care. We've had other post people in between and they some times they'll put our mail in someone else mailbox, and I've found other people's mail in our mailbox... But with Craig I got my mail. He occasionally stops and play with my dogs, Craig has a huge heart great personality. You can tell he enjoys his job, Bay Shore Post Office is blessed the have a worker like Craig. Thank you Craig you're the best!”
“I am beyond grateful for the outstanding service I received today. I was trying to send a package and I was struggling with getting the package ready and trying to care for my two little ones. It was becoming impossible. Just when I was about to give up and try a different day the women who were working saw me struggling and helped me right away. There were two women who came around the counter and brought out toys for my little ones , I believe their names were Careen and Jeanette. Jeanette helped entertain my little ones while another women named Hani got my package already to ship. There are no words to describe how incredibly thankful I am for the love that was shown today. They worked together as a team to lend a helping out to me. I will forever be grateful.”
“Just wanted to acknowledge the courteous servi e I always receive when ever I use the Wheatley Heights Post Office. Postal worker Sam is very helpful and always greets you with a smile. Please recognize him for his extraordinary service . He deserves kudos for making a trip to the Post Office a pleasurable experience..”
“I can't say enough about Susana at this location who went way above and beyond helping me with a critical situation. An error was made in addressing a package when someone moved and some very important documents were lost. Susana took control of the situation in an expedient, patient, caring and professional manner. It was amazing that in a facility which handles so much mail every day she was able to locate the package and promptly get it to its correct destination. Susana was humble and acted as if she did it every day and just shrugged it off. Meanwhile, on the other end of the phone all I could think of was Superwoman. I hope that this is put in her employee file and at her next review is remembered. I also hope she is considered at the next review for employee of the month. She certainly has my vote. Thank you again Susana. You will always be the Superwoman of Smithtown to me.”
“They helped me even when it was technically closing time. The lady behind the counter was great and quick. I will say they lock the door behind you if it's the actual time they close but as long as you make inside they will help you before they close.”
“The staff today was able to rectify my missing package. They’re superb in their work, very kind, and highly patient. Thanks for everything and understanding. I was a little stressed and they helped me out.”
“I can't understand the negative feedback from others, but I find Northport PO staffed by the nicest and helpful window clerks. Sure, every now and then there's a line of 5 or more - just wait. It's something people are capable of doing.”
“I don't think the problem is with the Post Office workers. I think the problem is with the customers who flock to this location overwhelming the staff. Especially those who go there for things other than mailing a package/letters or getting money orders. There are plenty of other avenues to buy stamps, get passports than waste the time of these fine people. We need this location for important tasks instead. Those who want passports can go to public libraries, other government offices as well. Do some critical thinking for once and improvise.”
“Out of all the employees at this facility one of them was kind and knowledgeable enough to help me. I would like to thank Fran for her kindness and for actually helping me out.”
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“I just had a wonderful experience via telephone from Indiana to Brentwood, NY post office. Postal worker, Nick, there should be more like you in the world’s workforce. Not only did you go beyond for a postal customer but were knowledgeable, courteous and kind. And thank you to the kind carrier that also went above and beyond. Kudos to you both! You deserve a raise!!! Thanks again!”