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“My mother was visiting me from Michigan and had her prescription medication forwarded to my home in Danbury. Unfortunately, the package was returned because she does not permanently live at my address. We came to the post office three days in a row trying to find out what had happened, but no one was able to locate the package or explain where it had gone. My mother was extremely worried because she could not get a replacement, and her insurance would not cover another refill.
Then we met Ritu, and everything changed. She took the time to listen, thoroughly researched the issue, and refused to give up until she found my mother’s medication. Her determination, knowledge, and genuine compassion turned an incredibly stressful situation into one of relief and gratitude. My mother was so thankful that she wanted to give Ritu money to show her appreciation, but Ritu kindly refused and simply said she was happy she was able to find the medication.
Employees like Ritu are rare. She went far beyond what anyone expected, treating us with kindness, respect, and extraordinary dedication. Her professionalism, integrity, and commitment to helping others reflect the very best of the USPS. We will never forget her compassion and outstanding service. She truly deserves the highest recognition for going above and beyond. She
We need more people like her in this world.
I wish she let me post her photo then everyone knows who she is .well done
Thanks you Ritu.”
“Katonah postmaster was terrific, I had an issue trying to forward a business address as we moved. Online service was not helpful and she walked me through it and within 10 days or so the business mail started to get delivered, she was patient and so helpful!”
“Today I went to the post office to renew my passport. The whole process was honestly very confusing but Mr Thomas Carson was extremely helpful!! He helped us throughout the whole time with a bright and positive attitude.”
“I am from out of town and a package that was supposed to go to Pennsylvania ended up at the South Salem Post Office. I have never experienced such excellent service as I did at this post office. Robert helped me track my package down and reroute it to the correct address, which was not simple. He was so kind and helpful, called me back twice, and provided me with an updated tracking number. Did I mention he was a complete and total delight? Thank you, South Salem Post Office!”
“Vinny and Al are incredibly helpful, knowledgeable, and professional. Yesterday Vinny went above and beyond helping me and a friend, who has some intellectual disabilities, with her change of address. He patiently helped and advised us. And kudos to my neighbors who patiently waited on line while Vinny helped us and didn't rush my friend.”
“This post office in Goldens bridge is just wonderful. Jeff might be the kindest, most helpful person ever. Kim, Allie, ANYONE that works in this place…. Well you couldn’t find nicer, smarter people anywhere. They make living here BETTER.”
“I think this is the best Post Office friendly kind patient some thing you just don’t seem to find anywhere else. I love it. Stephanie is totally amazing. She’s never too busy to help you. It’s amazing. It’s a great place to go to the post office.”
“Love, love, love small-town post offices when you can go in and there's no line and the person behind the desk knows what packages you're coming for. This post post office is exactly that. They've gone above and beyond trying to accommodate my request from leaving packages that I needed urgently at the front gate to calling me when live chicks arrived in the mail.”
“This post office stepped up. Much better than Brewster, who just refuse packages for no reason. I never had those problems with Patterson PO. Very helpful and friendly. So what they get a long lunch break, change your job if you want a longer lunch break too.”
“This is a small post office and it is ran very well. The clerk is so helpfully and always a smile. She does a great Job with the pass ports. People just have to realize that it is a small post office so people have to be patient if there is a line. Love the people that work here they have been very good to me and my mail lol for the last 23 year. Thank you.”
“I've been a long time customer here. Over the years, there have been several very very nice employees who are most helpful, and respectful.However, the was a change in Postmaster general in recent years.Much to my chagrin, there have been NUMEROUS TIMES THAT I myself, (n I've heard from others), that he is significantly rude to some of his customers. That should not be the case, but it's best just to ignore unpleasant people n there actions. (as long as they're not harmful).”
“We visited the Ridgefield post office today, and I can't recommend Anitha enough! She was incredibly helpful during our visit, especially when it came to renewing my daughter's passport. Anitha went above and beyond to accommodate us, answering all our questions patiently and ensuring that the process went smoothly.
Her friendly demeanor and professionalism made what could have been a stressful experience feel easy and manageable. It’s clear that she truly cares about her customers and their needs. Thank you, Anitha, for your outstanding service!”
“I wanted to take the time to say Brandon provided excellent customer service. He made the whole process so easy and was very professional. Hard workers like him should always be appreciated.”
“The employees are always helpful, they know their customers by name, they have mailing supplies & forms readily available and are patient in answering all our many (& I'm sure repetitive) questions.
The delivery vehicles sent out from Carmel are, weather permitting, always punctual with their delivery routes; I know when post will be delivered and I can plan around that if needed, and the drivers are kind enough to deliver some packages to the door!
When i send packages from Carmel post office, they arrive at their location usually before the expected delivery date. 100% pleased with neighborly and professional demeanor of staff. Thank you for all you do day in and day out!”
“Linda is so sweet and helped us with getting our child a passport. Although some documents were printed incorrectly she was patient and understanding and helped us make new copies.
After having a terrible experience with an unprofessional woman at the shrub oak post office we thank you Linda for making our experience a positive one.”
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“Busy place, and we appreciate the weary good humour often displayed by staff ... and we really appreciate help finding nice stamps.Remembering Stu always.Keep the faith.”