The Bank of America Financial Center offers generally good service, with staff members like Jennifer Sánchez consistently providing fast and helpful assistance. Customers appreciate the professionalism and patience of employees who take the time to explain issues and resolve problems, such as account concerns. The branch staff, including individuals like Harry and Pablo, are recognized for their helpful and friendly attitude, which has positively impacted customer experiences. However, some customers mention that the branch can get crowded, sometimes requiring people to line up outside due to a limited number of tellers. The bank has taken steps to enhance safety and cleanliness by following CDC guidelines and local restrictions, which may result in temporary changes to hours. Overall, the location is appreciated for its good ATM services and friendly staff, making it a preferred choice for many customers despite occasional wait times.
Has to be one of the worst Bank of America’s the line is always out the door one person working as teller just horrible service
December 2025
Yesterday I went to bofa.Ms Melany Moran Guzman helped me for some work.Im satisfied her customer service.bofa's every employees are good🥰🥰🥰.They gave me good customer service all the time.
March 2025
It was awesome experience taking the service from Bank of America , 65 metropolitan branch and Mr. Roberto was very helpful , kind and knowledgeable to assist me I getting the service I needed and opening up my account there in Bank of America.
