Chase Bank is a financial institution that has received mixed reviews from its customers. While some customers have had positive experiences, such as with the friendly and efficient drive-through service and the welcoming staff at the East Tremont Throgg's Neck branch, others have encountered issues. One customer praised the "incredibly friendly, efficient, and professional" teller who assisted them, noting that the interaction felt personal and welcoming. Another customer had a "super helpful experience" at the Burke Ave branch, where the branch manager and a new staff member were "extremely helpful and patient" in helping the customer's father open a checking account. However, not all experiences have been positive. One customer reported that the Throgg's Neck branch, which they had previously referred to as the "Grouchy Branch," has now become more welcoming, with a friendly greeting from Jillian and helpful assistance from Jessica. On the other hand, another customer had a negative experience at a different location, where there was only one working ATM out of four, resulting in a "lack of oversight and a terrible customer experience." Overall, the reviews of Chase Bank suggest a mixed experience, with some customers praising the excellent customer service and attention to detail, while others have encountered issues with the bank's operations and oversight.
The branch manager was great! She was so helpful and friendly. She treats her customers well! I've never had a bad experience over there!
January 2026
Great staff at this place. I go with my mom, and everybody are always so pleasant, minus this one girl who be having a screwface..but overall, my mom likes it and i do as well.
July 2024
Super helpful experience, the branch manager (I forgot her name, if you see this I apologize!) and one of the new staff members Wanda was extremely helpful and patient with my dad and I and helped him open up his checking account. Very friendly and welcoming!
