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“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“I'm extremely happy with my experience at this store. I went in for an upgrade and was assisted by Derex who is very professional, knowledgeable and has AMAZING customers service skills. The atmosphere in the store is very professional and welcoming. I would highly recommend taking care of your TMobile needs at this specific site. Thank you again Derex!!!!”
“So I truly want to take the time out and give a special THANK YOU to “VICTORIA @ the store number #4611. 260 E 161st she was phenomenal. Beautiful customer service!!!!”
“Went to this location to upgrade my phone and they went above and beyond. Ray and the young lady assisting him-can’t remember her name :( - were really pleasant and helpful. I’ll definitely continue coming to this location for sure and thanks again!!”
“Everything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.”
“Natalie and Sasha’s service was absolutely great. I had an issue with my phone for a while that I’ve gone to a couple stores for and no one was able to help. They were able to resolve that issue immediately and in a timely manner! I would 100% recommend going to them if you come here!”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“If it wasn’t for Rachel I would have never switched over to T-Mobile. She was excellent I would highly recommend her. She went over and beyond for her job and I appreciate that. I don’t even write good reviews so you know I had too.”
“The service was great. Thank you July for taking the time to explain everything to a senior. It was a pleasure and you made me feel important. Keep up the good customer service. Blessings.?”
“I went to the 204th street Teen mobile store to get help setting up my new phone and to put on the tempered glass screen protector. I was very fortunate to be serviced by Jedi Suren, Retail Store Manager. I want to acknowledge her leadership and how well the store is run. From the moment I sat down with her, she was welcoming, professional, and fully committed to providing excellent customer service. Thank you Jedi for the great work and helping me with my new phone!”
“Malik over at t-mobile was an active listener and quick thinker for finding a solution to my issues I was having I recommend his services to anyone with tmobile. Thanks again Malik:)”
“I lost my phone on the subway and Crystal was extremely helpful in getting me setup with a new phone. She was amazing at making the process easy and answered all the questions I had to ask.”
“The young man that helped me today was so kind and joyful. I went there to get wifi and he was so helpful with everything. Thank you very very much! Happy early birthday!!!!?”
“love this place! (lol). if you need new lines, or need your accessories like airpods, galaxy buds, speakers, etc, just ask for the Chris that wears glasses ??”
“Today I met the most amazing representative from the store the man with the locs is the go to guy in this location so respectful, helpful and knows his promotions made me actually say I love T-Mobile this will be my go to T-Mobile now thanks young man.”
“Christian at this location was very informative and patient in assisting me with all my questions and concerns he guided me through getting my internet service through T-Mobile and overall was a great help and worked very quickly. Great customer service thanks Christian!”
“i had a great experience with JAN great customer service ! she went above and beyond helping me with my line. and also dealing with the customer service people as they was giving her the run around , she finally got the issue fix and help me with getting the right phone i need . !”
“Great customer service I will definitely recommend anyone to this store is the only store I like cuz they excellent at everything they do to personality and they know how to treat a customer they loyal to the customers and I'm proud to be one of them”
“My experience at this tmoblie was a very long they are short staffed and the workers there tired their very best to help and accommodate everyone but they need more help ISMAEL was the tmoblie expert to help me out and I appreciate his patience and kindness he definitely did the work of more than one person”
“Yes, I had a great experience. Amanda Camilo was the person to see. She addressed me professionally. I tip my hat off to her great looks as well as her expertise.Five *****.Ricardo OrtizBronx, NY”
“I have to say Kenneth, Nevin, Felix, and everyone were giving me top notch excellent service! Felix is amazing and helped me onboard three line for a family plan! Nevin and Kenneth were absolutely professional amazing they were able to help 3 ppl including me transfer phone or replace our original phone numbers! They have been so patient and super sonicked the whole speed of helping us be in the plan. I genuinely think we all need to be patient and give them a chance as they were with us. If you are a family coming to get a family plan they will help you but those three mobile experts were my faves! God bless them they were so patient with us even though it was so confusing and annoying. Get Tmobile since it's amazing I got tired of Lyca and simple mobile. I hope this review helps for anybody trying to switch.”
“I would like to express my gratitude to Mr. Carlos for his exceptional customer service today. He went above and beyond to assist me, demonstrating a remarkable commitment to helping me, especially considering my frustration with the phone support I had received.”
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“Both employees were hard at work handling issues in an impressive manner.
Brandon assisted me, he is knowledgeable, fast and focused. I was done in record time.
Exemplary employees.
Batman and Robin of optimum. ????”