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“Ms.Lia was absolutely amazing,She was very attentive and extremely polite.Her service is definitely top tier.Also Mr.Bappi is also amazing,he was great even tho he doesn’t look like a Bappi to me more so Sean lol. They are great”
Open 24 hours
15 Maiden Ln #1101, New York
Internet Service Providers
“This was a wonderful experience. Julia. T technician perfectly understood what was required.
I called as I could not access my internet on t TV. Julia patiently worked to get t internet visible at my end. As soon as the internet was visible, my password was. not working. After some brain storming she suggested we remove a symbol on t password and re-try it again. This time round it worked perfectly and I had the much awaited movie day I was looking for.
I was in particular impressed by t patience and professionalism. She talked me through the entire process and was ready to spend any amount of time to get my issue resolved.
The service could not get any better. Please keep it up.”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
“I was looking for accessories for my Iphone and this was the best place I found at Times Square. Anthony is very kind and attentive, and helped me choosing the best option. I definitely recommend it.”
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“By far the best store ever….,Anubis is very detailed and knowledgeable about all the products in the store and knows her job…,,I will make this store my on the go store to get all my products from Anubis.”
“This place is fantastic!! I work right next door from Verizon and they were able to do a trade in for me and got a new Samsung Galaxy S26 for me! Doni was able to help me and she did such a good job, she was very friendly and quick with her service so I absolutely recommend her to other people!”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“Jessica Buell, Mike Egbert, and Puja P. are the best! They make the Pilot experience incredibly seamless, from installation and pricing negotiations to just chatting about anything ISP-related. Truly the best team!”
“They were extremely helpful and patient with setting up a postpaid account despite some technical difficulties that I had due to my status. They just tried it very patiently and were kind enough to help me to set up my phone and made sure I benefit from all the possible options. Thank you very much for the screen protector as well!”
“I went there to help solve a problem (one that the tech over the phone couldn't help solve) setting up the new phone. The staff there were great, friendly and collectively solve the issue for me. Major kudos go to the female staff (her name may be Andy???) whose fingers flying over the phone at maddening speed and found a roundabout way to register the imei number on new phone. Proud of girl power there!!”
“Very prompt response to my query followed quickly by a site visit. Results of the visit were emailed promptly. An excellent customer service, putting customer first.”
“I have had some bad experiences with T-Mobile in the past, but Angie and the team here were INCREDIBLE! Made me think differently of the company in general. I came in curious about a new phone. Angie listened to what I wanted, respected my boundaries and didn’t try and sell me anything more than I wanted. Really appreciate the kindness of everyone here!”
“בעזה״י
I had a really excellent experience at this store
Tenz provided me with an outstanding, professional, courteous and understanding customer-service experience in switching over my phone service and taking advantage of a special offer. I felt he really understood my needs and was able to work with me and make all the pieces fit.
Although my case required quite a bit of work, experience, knowledge and stamina, Tenz was super friendly and professional and stuck with me until all the i’s were dotted and all the t’s were crossed
I really don’t have words for the gratitude i had walking out of the store that day and i appreciate Tenz and his whole team for helping me get set up with a new phone and with new phone service through T-Mobile
I’m currently the proud owner of a new iPhone 17 that i love and am really thankful for the great experience i had in getting it and in getting it set up at this location
May G-d bless everyone with health, success and happiness and may everyone enjoy a peaceful and prosperous 2026”
“Randy, Tenz, and Miguel were great helping me transition from AT&T to T-Mobile. They made a scary task seamless. I truly appreciate their dedication to making sure my data was backed up and that I was always satisfied. Very lucky to have them here in my closest T-Mobile store to my apartment!”
“Sasha was incredibly helpful and patient with all my various questions as soon as I walked through the door. If you need anything done, I recommend her for sure. Thank you Sasha! ?”
“Had a great quick and easy experience at this store!! I messed up my eSim and came here in crisis and they solved my issue in under 30 minutes - best Verizon store experience I’ve had!”
“I’m really impressed with T-Mobile customer service. The agent went above and beyond to help me. The CS agent ASTRA BERNARDEZ was patient, attentive, and super helpful. He took the time to explain everything clearly and made the whole experience smooth and stress free. Thank you again Astra.”
“Was helped by Melanie who really went out of her way to accommodate me, and despite the hopelessness of looking for the item I needed since it being sold out everywhere, she found a solution and solved the problem quickly through a loophole. She really deserves a raise ! I’ve been to T-Mobile many times, her customer service skills will be memorable and very appreciated from me. Angel helped assemble and he did a good job helping me out as well. Best T-mobile in NYC ??”
“Vanessa is the best! came in for a prepaid SIM — she was efficient, super helpful & really friendly. travel here regularly, will definitely come back to this branch again for my tourist SIMs!”
“Ayman was extremely helpful and guided us appropriately during the drop-off of our old phones. He corrected a significant mistake made by his colleagues and saved us from a big headache. Thank you again, Ayman!”
“I went to T-Mobile yesterday and was greeted by James, who helped us get an iPhone. He made sure to explain exactly how much my bill would be and walked me through everything step by step. The service was excellent, and I was in and out within 30 minutes. I would definitely visit this location again.”
“Karan & Vic were AMAZING!!!! They beyond helpful, stayed late, were quick & made the entire process a fabulous experience! 100% coming back here again!!!! Thank you!!! These are the type of people every company wants working for them!!”
“I just purchased an IPhone 17 for mom from this location and I am very pleased with my experience. I called if they had the phone plus the color and they instantly picked up and confirmed. Zeus was such a great employee. He was very sweet, patient, attentive, and informative with my mom and I. The whole experience took less than an hour, stress free. Thank Zeus, will be coming back soon!?”
“Elma is the BEST EVERRRRR!!!!! Fast, efficient, informative and kind. We spent about an hour with her setting up our new phones and she is also just so enjoyable to be around. Thank you Elma!!!!”
“Great place, I have stopped by several times with SIM issues and needing a new phone, and they have solved it quickly and correctly. Recommend, especially if you're traveling and in a bind”
“Had a great guy last weekend, Sergio Diaz. Even though I live closer to the store at 77th and Third, they are so rude there with so much attitude that I went to this store instead at 108th St. Sergio was super helpful and knowable helping me set up my iPhone 6 Pro Max, and taught me a couple of tricks!”
“I came to the store roughly 30min prior to close. I had an insane technical issue, were so overruled my calls. Anywho the store manager was so sweet and patient with me & helped me figure out how to fix my phone without making an untimely investment. She Deserves a raise”
“Just came back from T Mobile. They saved my life!! Had an issue with an app and needed to change password. Phone switched to voice only and was locked out of an app. The young lady there (forgot to get name) restored phone and helped with password issue. Been using T Mobile since it was Voicestream. 2 cells and tablet.
Highly recommended. TMobile is the best!
The only place with great help and a great system!!! 52nd street and Madison Avenue is the only place for me!”
“This store has the best crew I have ever encountered in my over 16 years of patronage at this site. Crew Chief Josalyn will get my vote for Mayor of NYC. I'm proud of them.”
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“Highly recommended location. Very knowledgeable and professional. Reshna’s attention and disposition to best service the customer needs is outstanding. Literally choose to commute from NJ due to the quality of service.”